I just found out a month ago when I tried to phone Scottish Power about applying for the warm home discount who I thought I was with that I was now moved to Boost Energy two years ago this was done without my permission, I had no letter or nothing, this in itself is fraud. I decided to give Boost the benefit of the doubt and was told I’d receive a welcome pack within five days, I never so phoned up again and was told I’d get it in a month and the applications for the warm home discount will still be open in February by the time I got my welcome pack. Well it’s been a month now NO welcome pack STILL and now NOW the warm home discount applications are closed when I was told they wouldn’t be. I rely on this money as I’m vulnerable and now I’m £140 out of pocket because you couldn’t send me a welcome pack with my account number on it so I could apply.
So my question to you is where is my welcome pack with my account number? I’ve phone customer service eight times now and got different answers each time so I’m not phoning again. If I can’t get a answer here it will be getting taken straight to the ombudsman as this is fraud and you’re keeping money which I’m entitled to from me because you didn’t bother to send out a welcome pack. I have every conversation I’ve had with your customer service team recorded and written down ready to take to the ombudsman. I want this sorted now