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News

Our Prices are changing

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News

*Breaking News* Smart meter stock issue - August appointments cancelled

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Tutorial

Unsubscribe from topics or subforums - How To

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50 Topics

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Tim_Boost Community Manager

Welcome to the Boost Forum - some guidelines

Welcome to the Boost Forum! This is a place for you to get the answers you need from fellow Boost customers, and share your knowledge and your experiences of Boost products and services with others! Golden Rules of the Boost Forum: Like all online communities, we have some simple rules in place...

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2 years ago
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Beastie09 Newbie

Can you have your prepayment metres removed?
Solved

I have been on prepayment metres for years, but never in any debt, but I am really noticing the cost difference to some of my friends fixed rate tariffs. I want to change back to normal monthly bills. Has anyone done this?  

52 1
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13 days ago
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Grannty Savvy

How do I cancel my switch to Boost in my cool off period?
Solved

I would like to use the 14 day return to last suplier option. How do i do this?

6468 20
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1 month ago
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Bradley_Boost Community Moderator

F.A.Q. Switching to Boost - FAQ

Switching to Boost - FAQ

I've just applied to switch to Boost, when do I get confirmation? First of all, if you're reading this, welcome to the Boost family! It's great to have you with us. After you've applied to switch to us, whether that be via our online switching tool or via one of our advisors over the phone, you sh...

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1 month ago
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Tim_Boost Community Manager

News 2019 / 2020 Festive period opening times and support info

2019 / 2020 Festive period opening times and support info

2019/2020 Opening hours and support info Opening hours 23rd December: 08:00-20:00 24th December: 08:00-20:00 25th December: 09:00 13:00 26th December: 09:00 13:00 27th December: 08:00-20:00 28th December: 09:00-17:00 29th December: Closed 30th December: 08:00-20:00 31st December: 08:00-20:00 1st Jan...

5481 9
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1 month ago
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Nancy_Boost Community Manager

News Forum Restructure!

Forum Restructure!

Hi all! We’ve had a bit of a shake up on the Boost forum! To make things simple and easy, we’ve cut down the number of topics. Here’s the new set up:   Getting Started Welcome to Boost - for new customers and forum users alike, here you can find out how to get started with Boost. General chit chat -...

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1 month ago
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Tim_Boost Community Manager

News *Alert* BT have blocked emails from Boost

*Alert* BT have blocked emails from Boost

BT have blocked some automated emails from Boost Power Please be advised that some automated emails have been blocked by BT. This affects anyone who has an @btinternet.com, @btopenworld.com or talk21.com email address on their account. This will include automated password reset emails. If you haven’...

286 0
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2 months ago
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Mochasugar

Applications

Please tell what this is I would like to be included.

329 1
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2 months ago
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Linda G

The switch over to Boost is cancelled, but my previous supplier has confirmed I'm leaving - Will I be left without energy?
Solved

Hope someone can help. I was changing over from my current supplier to Boost. I got the welcome e-mail, then today I got an e-mail saying that they are cancelling because I have credit meters. Infact I have prepayment meters for both gas and electricity.I have now had an e-mail from my current suppl...

247 1
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2 months ago
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Strett

Do I need to call to tell Boost I've moved in?
Solved

Hi, I have just moved in to a house where Boost is the supplier and I've spent all day trying to get through so I can sign up. I called the Boost number and hit 1 so they called me back, the first time they never called back, so I tried again. This time they did call back, they said I needed to be...

115 1
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3 months ago
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Darran_Boost Community Manager

I'm an Economy Energy Customer - What do I need to know?

To update on what's going on, hopefully you'll now be aware, Economy Energy, has ceased trading and Ofgem (the GB energy regulator) has decided that Boost Power will be taking over all PAYG Economy Energy customers energy supply. We added lots of useful information to our website to help answers so...

10354 108
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4 months ago
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Ed_Boost Community Moderator

News Our Prices are changing

We’re having to change the price of our unit rates and standing charges, due to changes in operating costs, and we wanted to give you a heads up. You should have received an email with the details of this change on the 1st September, which also confirms the exact new prices, which vary from region...

975 0
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4 months ago
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Bradley_Boost Community Moderator

News August Bank Holiday Opening Times!

So, another bank holiday weekend is upon us and we wanted to let you know our opening times in case you need to get in touch! This weekend opening times are: Saturday 24th - 9am - 1pm Sunday 25th - Closed Monday 26th - 9am - 5pm Don't forget the Boost Help section of our website is also available...

652 0
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5 months ago
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Ed_Boost Community Moderator

News *Breaking News* Smart meter stock issue - August appointments cancelled

Due to some stocking issues with the manufacturer of our smart meters, we’ve had to cancel all remaining smart meters appointments that are due in August. We’re really sorry for any inconvenience this may cause. You’d be affected if: You arranged for an installation in August AND you’re getting bo...

568 2
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5 months ago
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Bradley_Boost Community Moderator

Tutorial Unsubscribe from topics or subforums - How To

Hello again, and thanks for coming back to the How-To series! So you’ve managed to create a topic, you’ve gone back and edited the mistakes, you’ve even added a bunch of pictures and videos, but now it’s TOO good and everyone wants to comment. You’re getting email after email telling you someone’s...

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5 months ago
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NickDempsey

Why are the wait times so long?
Solved

How else are you meant to contact Boost in an Emergency?? Been on the phone for 4 hours, 4 HOURS!! trying to get a code for a key, now I can't make a proper meal or anything for my kids because my electric is now dead and I have no key to get my top up. What a joke it's been since they made us switc...

150 1
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5 months ago
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tlk72 Savvy

My cancellation not gone through - what do I do now?
Solved

To say I am fuming is putting it mildly. I had a lovely young man come to my home to get me to change to boost, which I agreed to do. However after reading bad reviews amd finding out you do not provide emergency credit I tried to cancel it. I went to the website after a couple of days, filled in th...

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6 months ago
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Bradley_Boost Community Moderator

Who are Boost?

Who are Boost?

I've been travelling around the forum and I realised, there's no general information to explain who Boost are and what we're all about! Well, I believe in transparency and good communication, so if you want to get a good feel for who Boost are, check out this link! Well, now that's out of the way...

137 0
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6 months ago
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Tim_Boost Community Manager

Boost FAQ incoming - what should we help you with?

2957 4
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6 months ago
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Ed_Boost Community Moderator

Tutorial Attaching images and videos to your post - How To

Welcome back to the How-To series! You’ve seen how to create and edit, but how can you make it look all fancy, with some images or even videos and other media? Here’s a little guide to show you exactly how! When creating a topic, you should see some icons towards the bottom of the main text field,...

1062 0
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6 months ago
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Emily_Boost Community Moderator

Tutorial Welcome to the Boost Forum!

Hey new users & welcome to the Boost Forum 😃 This forum is designed for you, the customer, so that you can share your experiences, questions and offer advice to others, as well as having a good ol natter. We of course have moderators here on hand to help at anytime, as well as voluntee...

192 0
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6 months ago
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Ed_Boost Community Moderator

Tutorial Editing Your Own Post - How To

Typical! You’ve written a post, perfect title, nicely written, added some relevant tags to get more views, and you’ve hit the ‘Create’ button…. Only to notice you’ve accidentally referred to us as “Boots”... It’s easy to make a mistake, but it’s even easier to erase it on the Boots forum (I can edi...

1353 0
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6 months ago
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Bradley_Boost Community Moderator

Tutorial Start a New Topic - How To

Start a New Topic - How To

This is a space for our users to talk to and help each other, so here's a useful guide on how to create great content! Once logged in, you'll need to have a look to the top right of the screen, you'll see a black button that says 'Create topic'. Click on this! Next, you should find that the page ha...

12524 0
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6 months ago
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FerretDragon Savvy

Switching to Boost - Why has my supply been cancelled?
Solved

I am majorly confused at the moment - I am in the process of trying to switch to Boost - Everything was going well, I have been checking the process often. I got my keycard and key - got told I was connected and to use them to top up. Then the installation engineer cancelled and asked to reschedule...

333 5
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6 months ago
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JohnBrown Savvy

Hello World!

Hey Guys! Nice to be a part this community!

1287 3
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6 months ago

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