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Coronavirus: how we’ll support you

Updated on 24/03/20: Please see our FAQ page for the latest advice and guidance We know that these are worrying times – and our thought...

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The switch over to Boost is cancelled, but my previous supplier has confirmed I'm leaving - Will I be left without energy?

Hope someone can help. I was changing over from my current supplier to Boost. I got the welcome e-mail, then today I got an e-mail saying that they are cancelling because I have credit meters. Infact I have prepayment meters for both gas and electricity.I have now had an e-mail from my current suppl...

Do I need to call to tell Boost I've moved in?

Hi, I have just moved in to a house where Boost is the supplier and I've spent all day trying to get through so I can sign up. I called the Boost number and hit 1 so they called me back, the first time they never called back, so I tried again. This time they did call back, they said I needed to be...

I'm an Economy Energy Customer - What do I need to know?

Updated on 22/04/2020 To update on what's going on, hopefully, you'll now be aware, Economy Energy, has ceased trading and Ofgem (the GB energy regulator) has decided that Boost Power will be taking over all PAYG Economy Energy customers energy supply. We added lots of useful information to our w...

Article Unsubscribe from topics or subforums - How To

Hello again, and thanks for coming back to the How-To series! So you’ve managed to create a topic, you’ve gone back and edited the mistakes, you’ve even added a bunch of pictures and videos, but now it’s TOO good and everyone wants to comment. You’re getting email after email telling you someone’s...

Why are the wait times so long?

How else are you meant to contact Boost in an Emergency?? Been on the phone for 4 hours, 4 HOURS!! trying to get a code for a key, now I can't make a proper meal or anything for my kids because my electric is now dead and I have no key to get my top up. What a joke it's been since they made us switc...

My cancellation not gone through - what do I do now?

To say I am fuming is putting it mildly. I had a lovely young man come to my home to get me to change to boost, which I agreed to do. However, after reading bad reviews and finding out you do not provide emergency credit I tried to cancel it. I went to the website after a couple of days, filled in...

Article Who are Boost?

I've been travelling around the forum and I realised, there's no general information to explain who Boost are and what we're all about! Well, I believe in transparency and good communication, so if you want to get a good feel for who Boost are, check out this link! Well, now that's out of the way...

Boost FAQ incoming - what should we help you with?

Article Attaching images and videos to your post - How To

Welcome back to the How-To series! You’ve seen how to create and edit, but how can you make it look all fancy, with some images or even videos and other media? Here’s a little guide to show you exactly how! When creating a topic, you should see some icons towards the bottom of the main text field,...

Article Welcome to the Boost Forum!

Hey new users & welcome to the Boost Forum This forum is designed for you, the customer, so that you can share your experiences, questions and offer advice to others, as well as having a good ol natter. We of course have moderators here on hand to help at anytime, as well as volunteers, so this...

Article Editing Your Own Post - How To

Typical! You’ve written a post, perfect title, nicely written, added some relevant tags to get more views, and you’ve hit the ‘Create’ button…. Only to notice you’ve accidentally referred to us as “Boots”... It’s easy to make a mistake, but it’s even easier to erase it on the Boots forum (I can edi...

Article Start a New Topic - How To

This is a space for our users to talk to and help each other, so here's a useful guide on how to create great content! Once logged in, you'll need to have a look to the top right of the screen, you'll see a black button that says 'Create topic'. Click on this! Next, you should find that the page ha...

Switching to Boost - Why has my supply been cancelled?

I am majorly confused at the moment - I am in the process of trying to switch to Boost - Everything was going well, I have been checking the process often. I got my keycard and key - got told I was connected and to use them to top up. Then the installation engineer cancelled and asked to reschedule...

How can I get help from Boost? What's their contact number?

Update 25/02/2020 Need contact number for boost please

"Author does not exist" - Has anyone had this message when trying to create a topic?

We've had a user report an issue where this error message appears when trying to create a post/topic: "Author does not exist" Anyone else had this? I want to raise it as a bug issue but want a bit more info....

Article Bank Holiday Opening Hours

SUMMER IS NEARLY HERE Dust off that BBQ and get the Ice creams in (mines a salted caramel please) There may be a point over the Bank Holiday when you need some help. Seeing as you’re here on the forum, take a look around, it's a great place...

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