Welcome to Boost

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  • 42 Replies
Tutorial

Getting started on the forum - How to

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11 Topics

S
Newbie
steve.e6835Newbie
asked in Welcome to Boost

Can Boost arrange an isolation switch for my supply?

I need boost to temporarily isolate my supply . Can this be arranged ?

1
Jess_Boost
Community Moderator
3 months ago
K
Newbie
KarenRennieNewbie
asked in Welcome to Boost

Not Received welcome pack it's been a month now

I just found out a month ago when I tried to phone Scottish Power about applying for the warm home discount who I thought I was with that I was now moved to Boost Energy two years ago this was done without my permission, I had no letter or nothing, this in itself is fraud. I decided to give Boost the benefit of the doubt and was told I’d receive a welcome pack within five days, I never so phoned up again and was told I’d get it in a month and the applications for the warm home discount will still be open in February by the time I got my welcome pack. Well it’s been a month now NO welcome pack STILL and now NOW the warm home discount applications are closed when I was told they wouldn’t be. I rely on this money as I’m vulnerable and now I’m £140 out of pocket because you couldn’t send me a welcome pack with my account number on it so I could apply. So my question to you is where is my welcome pack with my account number? I’ve phone customer service eight times now and got different answ

1
Tim_Boost
Community Manager
4 months ago
jaderooney
Savvy
jaderooneySavvy
asked in Welcome to Boost

New customer, but haven't received my Welcome pack - How do I login to the Boost App?

i am a new customer, i have received my gas & electric cards but have no welcome pack 

1
Jess_Boost
Community Moderator
8 months ago
G
Savvy
GranntySavvy
asked in Welcome to Boost

How do I cancel my switch to Boost in my cool off period?

I would like to use the 14 day return to last suplier option. How do i do this?

25
F
Savvy
2 years ago
Amy_Boost
Community Moderator
Amy_BoostCommunity Moderator
published in Welcome to Boost

Getting started on the forum - How toTutorial

Updated 15/09/20 All info accurate and up to date. First things first you’ll need to create an account!Step 1:Click the log in tab (I’ve very poorly circled)Step 2:When on this page click “Click here to create one”Step 3: When here, fill in your details and hit register, that’s it!Once you’re up and running it’s time to get active! We’re here to help each other so lets get to itHow to leave a commentHead to the bottom of the topic you want to comment on and start writing your reply. How to subscribe and follow a topicClick on the little star that says “subscribe” How to send a private messageIf you need to contact another customer or a moderator, click on their name and you’ll come to this page. Click send message and you can privately message them.I hope this helps! 

23670
Amy_Boost
Community Moderator
2 years ago
Ed_Boost
Community Moderator
Ed_BoostCommunity Moderator
published in Welcome to Boost

Attaching images and videos to your post - How ToTutorial

[img]https://uploads-eu-west-1.insided.com/ovo-boost-en/attachment/c8576a01-f347-4b17-827b-8e5749609c79.png[/img] Welcome back to the How-To series! You’ve seen how to create and edit, but how can you make it look all fancy, with some images or even videos and other media? Here’s a little guide to show you exactly how! When creating a topic, you should see some icons towards the bottom of the main text field, there’s a bunch of different options here: [img]https://uploads-eu-west-1.insided.com/ovo-boost-en/attachment/85c93e3e-379c-417b-bfa1-7347a8189089.png[/img] [b]Text options[/b] [b](red) -[/b] Here you can modify the text in your post, making text [b]bold[/b], [i]italic[/i], [u]underlined[/u], or adding bullet points or numbered points. [b]Images (green) -[/b] This is the section where you can insert images. The camera inserts an image to the text field. You can select a file from your computer or device to add in here. You can upload a gif, jpeg, jpg, or png file. [b]Embed

10920
Ed_Boost
Community Moderator
2 years ago
Bradley_Boost
Community Moderator
Bradley_BoostCommunity Moderator
published in Welcome to Boost

Start a New Topic - How ToTutorial

Updated 10/09/20 This is a space for our users to talk to and help each other, so here's a useful guide on how to create great content! Once logged in, you'll need to have a look to the top right of the screen, you'll see a black button that says 'Create topic'. Click on this! Next, you should find that the page has loaded up a nice blank template and canvas for you to start working your magic on!'Create new topic' - Overview!Finally, here's a quick outline of what each section means/does when creating your topic!Topic type: This part should already be selected, depending on what you chose at the beginning. But, you're able to change this at any time before publishing your topic article.Title: Give your topic a specific and concise title! Making sure it stands out will increase the amount of users who view it!Description: Here's where the body of your topic comes to life! Although there's no word limit, we usually advise you keep your post as short as possible to make sure people stick

230580
Bradley_Boost
Community Moderator
2 years ago
A
apinnock9
asked in Welcome to Boost

How can I get help from Boost? What's their contact number?

  I need a contact number for Boost please, can anyone help?

5
Ed_Boost
Community Moderator
3 years ago
xcheza89x
Savvy
xcheza89xSavvy
asked in Welcome to Boost

Is there a number for Boost I can call from my mobile?

Hi I am unable to call boost 0300 number from my mobile. Is there a different code I need to put in to call from my phone please. Thanx in advance.

2
xcheza89x
Savvy
3 years ago
Gavin
Savvy
GavinSavvy
asked in Welcome to Boost

What is the purpose of the Boost Forum?

The title says it all what IS the purpose of this forum I thought it was for customers to communicate with our supplier to sort anything out that goes wrong? So why am I being asked to contact people via Facebook and twitter?

7
Darran_Boost
Community Manager
4 years ago
Tim_Boost
Community Manager
Tim_BoostCommunity Manager
posted in Welcome to Boost

Welcome to the Boost Forum - some guidelines

[img]https://uploads-eu-west-1.insided.com/ovo-boost-en/attachment/e91861be-e63d-4248-8c44-ea0aa4795d41.png[/img] [b]Welcome to the Boost Forum[/b]! This is a place for you to get the answers you need from fellow Boost customers, and share your knowledge and your experiences of Boost products and services with others! [b]Golden Rules of the Boost Forum:[/b] Like all online communities, we have some simple rules in place to ensure all users and visitors to the Boost forum get the most out of it. - [u]General behaviour:[/u] Be respectful to other users and the moderators. This is a self-help space where users can have discussions and help each other problem solve and we want you to be involved. There will be a mix of users, some new and some that are frequently commenting, but all should be treated with the same level of respect and understanding. Be helpful and accept help from others. - [u]Help us build a good environment:[/u] so that discussions are constructive for all users,

0
Tim_Boost
Community Manager
4 years ago
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