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45 Topics

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Tim_Boost Community Manager

Welcome to the Boost Forum - some guidelines

Welcome to the Boost Forum! This is a place for you to get the answers you need from fellow Boost customers, and share your knowledge and your experiences of Boost products and services with others! Golden Rules of the Boost Forum: Like all online communities, we have some simple rules in place...

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2 years ago
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Tim_Boost Community Manager

News Coronavirus: how we’ll support you

Updated on 24/03/20: Please see our FAQ page for the latest advice and guidance    We know that these are worrying times – and our thoughts go out to everyone who’s been affected. Right now, we’re working hard to prioritise the health and safety of all our Boost customers. Here’s some advice on how...

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1 hour ago
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Bradley_Boost Community Moderator

F.A.Q. Switching to Boost - FAQ

Switching to Boost - FAQ

I've just applied to switch to Boost, when do I get confirmation? First of all, if you're reading this, welcome to the Boost family! It's great to have you with us. After you've applied to switch to us, whether that be via our online switching tool or via one of our advisors over the phone, you sh...

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7 days ago
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Nancy_Boost Community Manager

Our Prices are Changing (April 2020)

Our Prices are Changing (April 2020)

On the 1st of April Boost prices will be changing to make sure we’re in line with Ofgems price caps, and we wanted to give you a heads up.  You should’ve received an email with the details of this change on the 1st of March, which confirms the exact new prices, which vary from region to region.  Uni...

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10 days ago
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Amy_Boost Community Moderator

Tutorial Getting started on the forum - How to

Getting started on the forum - How to

First things first you’ll need to create an account! Step 1: Click the log in tab (I’ve very poorly circled)Step 2: When on this page click “Click here to create one”Step 3:  When here, fill in your details and hit register, that’s it!Once you’re up and running it’s time to get active! We’re here to...

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12 days ago
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Azlace2401 Savvy

I've got issues with my smart meters - why wont anyone help us?

We had smart meters fitted 26/02/20 and this is honestly the most horrendous company I’ve ever dealt with. You cut us off because your smart meters werent correctly linked to you so even though there was money in our account, you disconnected the boiler. You then made me wait in all day for an emerg...

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14 days ago
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Tim_Boost Community Manager

I'm switching to Boost - what happens next?

So, you’ve made the jump!Once you've said ‘yes please’ to joining Boost, your switch will get underway. The 3 step process is really simple. 1. You’ll get a welcome pack via email, with everything you need to know about your chosen tariff, your expected switch date, your supply details and your canc...

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1 month ago
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Bradley_Boost Community Moderator

F.A.Q. Refer a Friend FAQ

Refer a Friend FAQ

What’s the Refer a Friend Scheme? Boost offers a great referral scheme to reward both existing and new customers, where existing customers can refer their friends/family at any time! Remember: Boost customers can only refer for Boost and not any other brand. There is no limit on the number of reward...

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1 month ago
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Grannty Savvy

How do I cancel my switch to Boost in my cool off period?
Solved

I would like to use the 14 day return to last suplier option. How do i do this?

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3 months ago
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Tim_Boost Community Manager

News 2019 / 2020 Festive period opening times and support info

2019 / 2020 Festive period opening times and support info

2020/2021 Opening Times to be announced 2020/2021 Opening hours and support info Opening hours   TBA   Call us on: 0330 102 7517 if you need support at this time. We also have an online team in during this period on Facebook and Twitter!   Do you need to call though? Maybe not, here’s some support...

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4 months ago
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Linda G

The switch over to Boost is cancelled, but my previous supplier has confirmed I'm leaving - Will I be left without energy?
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Hope someone can help. I was changing over from my current supplier to Boost. I got the welcome e-mail, then today I got an e-mail saying that they are cancelling because I have credit meters. Infact I have prepayment meters for both gas and electricity.I have now had an e-mail from my current suppl...

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5 months ago
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Strett

Do I need to call to tell Boost I've moved in?
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Hi, I have just moved in to a house where Boost is the supplier and I've spent all day trying to get through so I can sign up. I called the Boost number and hit 1 so they called me back, the first time they never called back, so I tried again. This time they did call back, they said I needed to be...

141 1
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5 months ago
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Darran_Boost Community Manager

I'm an Economy Energy Customer - What do I need to know?

To update on what's going on, hopefully you'll now be aware, Economy Energy, has ceased trading and Ofgem (the GB energy regulator) has decided that Boost Power will be taking over all PAYG Economy Energy customers energy supply. We added lots of useful information to our website to help answers so...

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6 months ago
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Bradley_Boost Community Moderator

News August Bank Holiday Opening Times!

So, another bank holiday weekend is upon us and we wanted to let you know our opening times in case you need to get in touch! This weekend opening times are: Saturday 24th - 9am - 1pm Sunday 25th - Closed Monday 26th - 9am - 5pm Don't forget the Boost Help section of our website is also available...

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7 months ago
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Bradley_Boost Community Moderator

Tutorial Unsubscribe from topics or subforums - How To

Hello again, and thanks for coming back to the How-To series! So you’ve managed to create a topic, you’ve gone back and edited the mistakes, you’ve even added a bunch of pictures and videos, but now it’s TOO good and everyone wants to comment. You’re getting email after email telling you someone’s...

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7 months ago
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NickDempsey

Why are the wait times so long?
Solved

How else are you meant to contact Boost in an Emergency?? Been on the phone for 4 hours, 4 HOURS!! trying to get a code for a key, now I can't make a proper meal or anything for my kids because my electric is now dead and I have no key to get my top up. What a joke it's been since they made us switc...

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8 months ago
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tlk72 Savvy

My cancellation not gone through - what do I do now?
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To say I am fuming is putting it mildly. I had a lovely young man come to my home to get me to change to boost, which I agreed to do. However after reading bad reviews amd finding out you do not provide emergency credit I tried to cancel it. I went to the website after a couple of days, filled in th...

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8 months ago
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Bradley_Boost Community Moderator

Who are Boost?

Who are Boost?

I've been travelling around the forum and I realised, there's no general information to explain who Boost are and what we're all about! Well, I believe in transparency and good communication, so if you want to get a good feel for who Boost are, check out this link! Well, now that's out of the way...

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8 months ago
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Tim_Boost Community Manager

Boost FAQ incoming - what should we help you with?

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8 months ago
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Ed_Boost Community Moderator

Tutorial Attaching images and videos to your post - How To

Welcome back to the How-To series! You’ve seen how to create and edit, but how can you make it look all fancy, with some images or even videos and other media? Here’s a little guide to show you exactly how! When creating a topic, you should see some icons towards the bottom of the main text field,...

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8 months ago
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Emily_Boost Community Moderator

Tutorial Welcome to the Boost Forum!

Hey new users & welcome to the Boost Forum This forum is designed for you, the customer, so that you can share your experiences, questions and offer advice to others, as well as having a good ol natter. We of course have moderators here on hand to help at anytime, as well as volunteers, so this...

219 0
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8 months ago
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Ed_Boost Community Moderator

Tutorial Editing Your Own Post - How To

Typical! You’ve written a post, perfect title, nicely written, added some relevant tags to get more views, and you’ve hit the ‘Create’ button…. Only to notice you’ve accidentally referred to us as “Boots”... It’s easy to make a mistake, but it’s even easier to erase it on the Boots forum (I can edi...

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8 months ago
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Bradley_Boost Community Moderator

Tutorial Start a New Topic - How To

Start a New Topic - How To

This is a space for our users to talk to and help each other, so here's a useful guide on how to create great content! Once logged in, you'll need to have a look to the top right of the screen, you'll see a black button that says 'Create topic'. Click on this! Next, you should find that the page ha...

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8 months ago
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FerretDragon Savvy

Switching to Boost - Why has my supply been cancelled?
Solved

I am majorly confused at the moment - I am in the process of trying to switch to Boost - Everything was going well, I have been checking the process often. I got my keycard and key - got told I was connected and to use them to top up. Then the installation engineer cancelled and asked to reschedule...

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9 months ago
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apinnock9

How can I get help from Boost? What's their contact number?
Solved

Update 25/02/2020     Need contact number for boost please

28077 5
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9 months ago

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