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Why is my credit not showing on my meter?

  • 24 September 2018
  • 2 replies
  • 668 views

Userlevel 1
i’ve just gotten a new card and I have put £40 top up on today, but the meter still shows I have no credit, i’ve tried looking at the meter and typing in the vend code from the receipt but it keeps saying it’s invalid... and pressing A A B it says rejected.. anyone know the answer? Or i’ll have to wait until tomorrow...
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Best answer by mattj3135 26 September 2018, 07:05

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Userlevel 7
Badge +1

Updated on 16/09/2020 - If the vend code is entered correctly, but it says it’s invalid, this often means that the credit has already been added to the meter. It’s worth waiting to see if the balance updates accordingly before contacting us.

 

The best bet here will be to reach out to the customer care team, via Facebook, Twitter or phone with your top up receipt to hand, the team can get you going again!

Userlevel 1
I managed to get it sorted now. Thanks

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