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Why do I have no emergency credit available?

  • 28 August 2018
  • 3 replies
  • 335 views
K
Topped my gas up 3 times and every time it's took the emergency money and gave me no emergency so it owes me but can not ring
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Best answer by Nancy_Boost 29 August 2018, 17:05

**UPDATED on 30/07/2019**



Hi @Kellygault77,



Sorry to hear your emergency credit isnt activating. It sounds like you've got a traditional prepayment meter. Unfortunately we don't have very much visibility of what's happening on these meters, as we'd need to see the information on the screens. The best way to get to the bottom of this would be to call the team as soon as possible on 0330 102 7517. They'll be able to run through some checks with you and figure out what's happening.



Our opening hours are:

8am-6pm Monday-Fridays

9am-1pm Saturdays



Thanks
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3 replies

Nancy_Boost
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Userlevel 5
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**UPDATED on 30/07/2019**

Hi @Kellygault77,

Sorry to hear your emergency credit isnt activating. It sounds like you've got a traditional prepayment meter. Unfortunately we don't have very much visibility of what's happening on these meters, as we'd need to see the information on the screens. The best way to get to the bottom of this would be to call the team as soon as possible on 0330 102 7517. They'll be able to run through some checks with you and figure out what's happening.

Our opening hours are:
8am-6pm Monday-Fridays
9am-1pm Saturdays

Thanks
Your guiding light(bulb)
K
Rank
Userlevel 1

**UPDATED on 30/07/2019**

Hi @Kellygault77,

Sorry to hear your emergency credit isnt activating. It sounds like you've got a traditional prepayment meter. Unfortunately we don't have very much visibility of what's happening on these meters, as we'd need to see the information on the screens. The best way to get to the bottom of this would be to call the team as soon as possible on 0330 102 7517. They'll be able to run through some checks with you and figure out what's happening.

Our opening hours are:
8am-6pm Monday-Fridays
9am-1pm Saturdays

Thanks

Same old advice and response. I am currently experiencing this problem and have phoned up numerous times. All I get told is my query will be passed to the billing department and they will investigate by looking at my top ups and kwh usage. I have been waiting well over a month to be contacted by someone. I am now in the process of complaining to ombudsman and am looking to switch suppliers. I suffer with depression as it is and  this is just getting me down. 

 

Bradley_Boost
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Userlevel 4
Badge +1

I’m really sorry to hear this @Kerryz221 

 

Any cases that are raised to Boost’s specialist teams should usually take a response period of around 10 working days.


If you’re still waiting for a response, please reach out to us via the contact info provided in @Nancy_Boost’s post above. One of their helpful agents will be happy to chase this up for you asap.

 

Thanks,

I'm here to give you a Boost!

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