Best answer by Nancy_Boost
Sorry to hear your emergency credit isnt activating. It sounds like you've got a traditional prepayment meter. Unfortunately we don't have very much visibility of what's happening on these meters, as we'd need to see the information on the screens. The best way to get to the bottom of this would be to call the team as soon as possible on 0330 102 7517. They'll be able to run through some checks with you and figure out what's happening.
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