why can i not log on to my app again

  • 2 January 2022
  • 1 reply

Issues logging on, when i log on online it says I need a new meter and can't log on online. Cannot get past my login screen on boost app.

I have not received a new card yet and cannot get on the app for the digital one!!!!

1 reply

Userlevel 3

Sorry for any confusion, @loueus77 -


Sounds like you’ve still got traditional PAYG meters meaning you’ll need to get that upgraded to a Smart meter in order to use the Boost App. You can get a Smart meter appointment booked online here, you’ll just need your Boost account number and postcode. If you’re having trouble finding your account number (it should be listed at the top of your Boost welcome pack) not to worry you can also get the appointment arranged by giving the Support Team a call on 0117 332 3728.


Once your smart meter has been fitted you’ll then have access to the app and online account to check a snapshot of your balance and make your top-ups online.


Hope this helps - Pop back and let us know how you get on. :slight_smile: