What to do if my gas meter screen is blank?

  • 1 October 2021
  • 1 reply

My gas meter is not showing any display, what do I need to do


Best answer by Jess_Boost 4 October 2021, 13:01

View original

1 reply

Userlevel 4

Hi @Nani1961 and welcome to the Boost forum,


A really important question to ask about your gas top-up meter. I’m guessing you have a traditional top-up meter (not a smart meter) in which case the LCD screen should always display your current balance. A blank screen would suggest a faulty meter, which we’ll need to replace.


If you haven’t already give our Support Team a call on 0117 332 3728 (lines are open from 8am - 6pm on weekdays). They can arrange for an engineer’s visit to replace the faulty meter (if you’re off-supply, this can be arranged as an emergency same-day appointment). Even better we’ll be able to install a smart meter which can make topping up and keeping track of your balance even easier.


Let us know how you get on - we’re always on hand here to give advice where we can. :slight_smile: