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What do I do when my electricity meter display is blank?

  • 6 August 2018
  • 8 replies
  • 63735 views

Userlevel 1

Hello,

I joined Boost as a customer on Friday the 3rd of August. I’ve got a ‘pay as you go’ meter. I noticed on Saturday that the meter display is blank. Everything was OK on Friday. It lights up but there are no digits. I’ve pushed the blue button a few times, pushed and held it and I’ve topped up the key, but after putting it in the meter nothing happened. Now I don’t know if it’s topped up or not and how much credit left. Could you help me, please?

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Best answer by Tim_Boost 7 August 2018, 17:28

Update on 16/09/2020

 

I noticed on Saturday that meter display is blank.


 @Derek this meter will need replacing. It will be in a non disconnecting 'credit' setting at the moment, but give us a call so we can diagnose whether the meter exchange needs to be short notice or not: 0330 102 7517. They’re available Monday - Friday 8am - 8pm, and Saturday 9am - 5pm. You could also get in touch with us via Facebook or Twitter, although we can’t guarantee immediate responses there.

 

As you’ve got traditional prepayment meters, you may benefit from getting a free smart meter upgrade. You can look at booking an appointment here!

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8 replies

Userlevel 6
Badge +2

Update on 16/09/2020

 

I noticed on Saturday that meter display is blank.


 @Derek this meter will need replacing. It will be in a non disconnecting 'credit' setting at the moment, but give us a call so we can diagnose whether the meter exchange needs to be short notice or not: 0330 102 7517. They’re available Monday - Friday 8am - 8pm, and Saturday 9am - 5pm. You could also get in touch with us via Facebook or Twitter, although we can’t guarantee immediate responses there.

 

As you’ve got traditional prepayment meters, you may benefit from getting a free smart meter upgrade. You can look at booking an appointment here!

Userlevel 1
Hi,

thank you very much for reply. Problem has solved. I've called Boost and actually a meter will be replaced.
Userlevel 1
Hi....I know the initial query is about the electric meter, but the answer would still apply for you.
The only thing that's worth noting, is if you book a smart meter exchange - both your electric and gas meter will be exchanged.
Userlevel 3
Badge +1
Hey @Derek,

Great to hear this has been resolved for you.

Great point you raised there, @AraldoJanes, when a smart meter exchange is booked we will aim to replace both meters (if the customer is dual fuel). This then gives the customer access to our app and all things PAYG+.

Cheers!

Can someone help me. 

Userlevel 3
Badge +1

Check out the best answer, @Maria29, I’m hoping this has now been resolved, if it hasn’t please call the team as soon as possible. 

Thanks! 

My electric meter has gone blank and I'm using the emergency credit but it's only on £1 last night . Will my power stay on until I can get this fixed as there isn't an emergency number to call ? 

Userlevel 5
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As per the best answer here, @LT90, please get in touch to get this one replaced.

 

For those disconnected over the weekend, here’s a link to another topic with further advice.

 

 

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