I joined Boost as a customer on Friday the 3rd of August. I’ve got a ‘pay as you go’ meter. I noticed on Saturday that the meter display is blank. Everything was OK on Friday. It lights up but there are no digits. I’ve pushed the blue button a few times, pushed and held it and I’ve topped up the key, but after putting it in the meter nothing happened. Now I don’t know if it’s topped up or not and how much credit left. Could you help me, please?
Best answer by Tim_Boost
Updated on 14/09/21 by Tim_Boost:
Got a key meter?
I noticed on Saturday that meter display is blank.
Your traditional key top up meter should display your account balance. If the screen is blank, it may have developed a non urgent fault, and will need replacing. It will be in a non disconnecting 'credit' setting at the moment, but give us a call so we can diagnose whether the meter exchange needs to be short notice or not: 0330 102 7517. We’re available Monday - Friday 8am - 8pm, and Saturday and Sunday from 9am - 5pm. You could also get in touch with us via Facebook or Twitter, although we can’t guarantee immediate responses there.
As you’ve got traditional prepayment meters, you may benefit from getting a free smart meter upgrade. You can look at booking an appointment here!
Got a smart meter?
If you have a smart meter, the display will appear blank due to being in ‘Sleep mode’. Press any button on the meter keypad to wake it up.
Don’t forget that smart meters also have a non-disconnecting ‘friendly credit’ period all weekend and on weekday evenings from 8pm-8am.
Hope this helps!