We have just bought a property with the boost meters , never had these before so not sure about them, only just realised there is a debit on the gas ….how do I get this cleared as it isn’t my debit……..also we asked to have smart meters put in as we are to old to go crawling on the ground to see the gas meter but reading on here about the problems people are having with them I’m now not sure this is a good idea. Think it maybe better to change supplier?..please help...
Best answer by Ed_Boost
Welcome to the forum!
When you move in, you need to call us on 0330 102 7517 to get an account set up in your name. The adviser will also be able to help with any debt that’s left on the meter.
If it’s a smart meter, they’ll remotely remove it when a new account is created, but if you have traditional top up meters, they’ll get a code generated so that you can pick up a message from a PayPoint to wipe the debt.
If the debt is over £50, we’ll need you to send in a tenancy agreement, to prove that the previous tenants who’s debt this belongs to no longer lives there. The email address to send this to is email@example.com. I’d recommend sending this in first, then calling us so that the adviser can find the email, and do it all in the one call.
There’s a bit more info on this link on what to expect when moving home.