What do I do if my gas card is broken or lost?

  • 21 November 2018
  • 23 replies

My gas card isn't working and I’m in my emergency. I’ve been calling loads of shops but they don’t have any cards.

What am I supposed to do ?


Best answer by Lucy_Boost 23 November 2018, 14:59

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23 replies

Userlevel 5

Hey @Kyle_Culley ,


As I mentioned above, if you need to get in touch on a Sunday between 9am - 5pm, contact us via Facebook or Twitter.


If you’re still off supply right now, though, please call the team on 0330 102 7517. They’re available 8am - 8pm Monday - Friday, and 9am - 2pm Saturdays.




hello I have no gas supply I have a disabled partner and a 1 year old son I have no card it is Sunday and I need to get some supply is there anyone that can help me with this please….!!!!!!

Userlevel 5

@Boost customer I moved your message over here as the information could help you!


Just to confirm though, there’s always someone on Facebook or Twitter between 9am - 5pm on weekends that can help!

An engineer called other day and had took my card I didn’t realise till now he had

the boost telephone helpline is shut till Monday is there anyone who can help I have a new born baby and don’t know what to do 

Userlevel 5
@Sassysarena I've merged your post to this one, as the info here is very relevant.

I hope you've managed to get this sorted now.

I have rang up 4 times to say about getting another gas card from local shops none of them do ovo or boost and we have no gas. I have fibromyalgia so need baths, my child needs baths and clean clothes and pots with no gas can't do anything. I'm not happy at all.
Userlevel 3
Badge +1
Sorry to hear you've not had your card yet, @Shaun90, the info above will send you in the right direction to getting this sorted. Please contact our team ASAP, they'll be able to assist with any refund due.
Userlevel 3
Badge +1
Hey @Dozzer - I've moved your post over here you should be able to find the info you need in Lucy's answer above.
Is my new gas card on the way? Had a new meter put in because it kept going into "call help" also my current gas card has £20 unused credit. Can I be refunded for this?
I still haven't received my card. I've waited 2 weeks. I already have one for the electric
Ok thanks got another question I recommended a friend to boost on Friday 1st Feb has this been received
Userlevel 6
Badge +2

I have a econmony energy gas card can i still use that to topup have no gas supply for heat an cooking


Yes @Vonh1 @Fraserc

Please use those Economy Energy cards and keys to top up your meters, or through the online top-up portal if you use it. This means we won’t be sending you new keys and cards for now. If you’ve lost your top-up keys/cards, please visit Boost Help ( and search ‘problem with my meter key card’.

We’re just making sure everyone can keep their meters topped up for the time being.



I have a econmony energy gas card can i still use that to topup have no gas supply for heat an cooking
Can I topup my gas with econmony energy card not recevied new card yet an have no gas
I havent received a new card and key so can i still use my old ones until new ones are supplied
I have lost my gas card does anyone no how u can get another one as it’s very cold and I have two children
I have lost my gas card and have to children I have no heaters and it’s very cold how can I get my gas put on
I have recently transferred to boost gas supply they have sent me out my welcom pack but no top up card my supply changed on the 26 jan 2019 I am currently sitting with no gas and there’s closed..any ideas on what I can do ?
I tried topping up my economy card but PayPal won’t do it so for a week had no gas for heating ,cooking or hot water
Tried phoning boost but only got mobile phone so cannot wait 230 minutes for advisor
Emails every day but not been answered
why has Ofgem given a company that obviously can’t cope this contract this I will be asking Ofgen on Monday
Anyone know how to get this companies response??

Hi. Can any one help as the customer services dont seem to want to. Ive switched from economy energy. I have a smart meter and i went to top up from the ususal app and it wont let me top up. I now have no supply of gas and electricity will be gone tomorrow. Ive had no instructions on what to do. Has anyone any joy resolving this

Userlevel 5
Badge +1
Hey @Lee260271 - I've moved your post over here where you should be able to find the info you need in Lucy's answer above.
Hi ive lost my gas card and ran out of gas what can I do s help
Userlevel 5
Badge +1

Updated on 16/09/2020


Hey @Alissamurray,

I'm sorry to hear that your gas card wasn't working. In any emergency situation, you'll need to contact the team on 0330 102 7517 between 8am-8pm Monday - Friday, or 9am - 5pm Saturdays, or contact the social team on Facebook or Twitter.


They’ll provide you with a code to be able to pick up a new gas card, and they can also advise of the nearest gas card stockists.

The forum is a great place to get peer to peer support and seek advice but for emergency or off supply situations, you need to seek help from our care advisors.