We signed up with Boost to get the new smart meter fitted with the in house display. We were switched over with no problems and received the top up key. We then waited for our install.
The engineer turned up to fit the smart meter but did not have the in house display which is what we wanted. We then had to ring up to rebook the appointment after waiting for the engineer to rebook this but failed to close down the job.
We rebooked this for a future date to take yet another day off work for this to happen, only to be told at 1pm after waiting in all morning, that this had been cancelled by the firm completing the install without informing us. Without phoning up again and booking the 3rd appointment to get the smart meter and in house display installed what can be done to resolve this?
We have had several apologies from the first visit and then more apologies on the phone with the second failed install.
I’m getting very disgruntled here, and really don’t want to go back to our old energy supplier, who hadn’t the same rates as Boost, but we signed up because of the new way to top and the in house display.
What can be done instead of now taking another day off work and possibly a failed 3rd install?
Best answer by mattj3135View original