My smart meter appointment didn't go ahead - what happens next?

I've been waiting 5 months foru smart meters to be installed you turned up I've an hour late the first time I had to leave my house so couldn't have them done. The second time you cancelled with less than 12 hours to go until my appointment time. I want my smart meters installed.

I've done all of that and still nothing. I'm thinking of leaving now because I won't get my meters installed

Yes I know this but I've had two appointments cancelled before covid-19. Which I had waited 3 months for the first appointment and then a further two months for the next. I probably won't get them installed until next year. So what's the point. The plan I chose was smart PAYG plus but I can't even get any of the benefits and I'm paying extortionate prices because of this.

i had an appointment to get a Smart Meter fitted today between 12pm and 4pm and the engineer rung me around 12.20pm to say that he would be at my property by 1pm which he was.

he checked a few things then sent some information back thru his pda and when it came back he then told me that the information they have about my meter is wrong so he can,t fit the Smart.

i,m like WTF bro what am i supposed to do now.

Everytime i ring up i tell them my name,my address and the serial number of my traditional electric meter so i,m not even entertaining their Garbage.

i,ve had to turn of any heating in my flat from sunday night because the meter is over clocking and over charging me and i,m currently cold which is not nice.

they even sent me a text message at 14.03pm today saying an Ovo engineer will arrive between 02.30pm and 02.45pm which i tried to reply but the number from which the text was sent from does not accept messages.

i used the tracking option attached to the text message and it come up with simon the engineer had completed the job at flat 28???

i don,t live in flat 28

The level of ignorance and incompertance is very high

took me over 4 hours to actually speak with someone and in that time was hung up on about 3 times which is just disgraceful.

i,m supposed to get a call back on tuesday 16th february between 2pm and 4pm because this is the time i told them to ring me because i got things to do which i should have done on monday 15th but could not because i wasted a whole day on them waiting for a engineer who didn,t fit the Smart meter then wasting the rest of the day trying to speak with someone about this.

Worst of it is i never gave them my permission to take over my supply and they never informed me that are my new supplier.

i only found out they were my supplier by chance in november 2020 and it,s been downhill from then.

i ain,t got time for none of this BS, timewasting or Stress so after i speak with this so-called resolution team and depending on the out come i will be looking for a new supplier and contacting the office of fair trading,ofcom and the Omburdsman.

This is not acceptable one bit on any level

@Alice_Boost .

This is a continuation of the problems i have been experiencing with this MICKEY MOUSE company so you should have left this where it was!

i don,t do that facebook thing and i am not that big on social media either.

the resolutions team are supposed to ring me back today between 2pm -4pm and i am still awaiting this phone call.

The reason behind the 2 hour window of 2pm-4pm on tuesday 16th february is because i explained to one of the call centre reps who was logging my complaint was i have wasted a whole day waiting to get a smart meter fitted which never got fitted then i wated another 4 hours trying to contact boost about it.

i will be available from 2pm -4pm because i am trying to catch up wiith all the things i should have been doing on monday which i never got chance to do. phone calls missed appointments etc

Better if you just give me the direct number to the Resolutions Department or there Complaints department and i,ll take it from there.

@Ed_Boost 

No i did not here back from them and i had to ring them around 20 minutes pass 4pm the same day they said they would contact me.

i got thru after about 25 minutes spoke with some guy who wanted my details which i gave him then he put me a hold to conect me to a complaints department.

Get conected and this is where another string of BS BEGUN.

After telling this rep the problems,the failed fitting the 4 hour waiting on hold and getting hung up on she hasn,t even got a new installment date and it got worse.

After reminding her twice that the traditional meter that they took over the supply of which they never informed me of or gained my permission verbally or by way of a signed contract and that i am also on universal credit with no money left to put in the meter which was on £2.74 that wouldn,t last me thru the night she states if i will close the complaint then she will credit me with a £20 credit that i wouldn,t have to pay back.

i remind her again that every time i have had a credit from them that it burns out the money quicker than it should for example if it costs me £4 a night to run as soon as i put there credit in it runs at £7 - £8 a night.

to which she said no it will not do that.

I also asked her if i had not been home when the smart engineer call at my home what would that have cost me to which she said £130 to which i said if you can charge me £130 for that then you can give me at least $50 in compensation.

then as soon as i tell her i do not want to close the complaint for the simple fact the complaint has not beem dealt with and when it is dealt with that,s when the complaint will be closed then she start getting fnny with me by saying “well i will have to cancel the £20 credit i was going to give you and then put you on hold to reconnect you with another department”??????

Because i didn,t have any money to top up the meter and i had to switch of my heating from sunday evening i had to let her close the case otherwise i would of probly starved and froxe to death.

Absouiety disgraceful

And it gets worse i emailed that hello boost from monday this week and they replied saying the email address i had contacted them from is not logged with this forum.

What a load of Boll@@ks considering i left my FULL ADDRESS with the Email

i will be taking this to the Oburdsman Trading Standards and Central News which is on ITV every evening at 6pm.

Boost as a Company are WORSE that a MICKEY MOUSE company they and need to cease trading as a energy supplier and i don,t care how many legal aid solicitors i have to contact to do this.

VERY ANGRY