we have had several apologies from the first visit and then more apologies on the phone with the second failed install.
getting very disgruntled here and really don’t want to go back to our old energy supplier who hadn’t the same rates as boost but we signed because of the new way to top nad in house display.
what can’t be done instead of now taking another day off work and possibly failed 3rd install...
Best answer by mattj3135
I'm concerned to hear of the issues you've outlined above. Here's my advice on what to do to get your meters installed smoothly
1) telephone boost and request to speak to the complaints team (they have greater flexibility to aid getting your smart meters installed)
2) request the £30 missed appointment payment (this won't cover your loss from not working that day but boost have a policy to pay this if an appointment is cancelled without 24 hours notice.)
3) if the engineer doesn't have an IHD when they come to install your meters, the install can go ahead - simply contact the boost customer care team and they will send an IHD out FOC ASAP.
4) when you speak to the complaints team request a date that doesn't inconvienence you any further with days off work.
Hope this helps and please do let me know how you get on.