Best answer by Ed_Boost
Updated 16/09/2020 - The call centre is open 8am - 8pm Monday - Friday, and 9am - 5pm Saturdays.
I hope you have this sorted, but you need to call us on 0330 102 7517 to get an emergency appointment booked, as we’ll need to replace the meter with a new one.
If anything happens on a weekend, check out this handy topic to let you know what you can do in an emergency!
Please note: The meter will most likely be swapped for a smart meter, as traditional top up meters are no longer being produced. It is entirely dependent on what meters the engineer has at the time of the installation. There’s lots more info on smart meters here.