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My meter is displaying 'call help' - what do I do?

  • 16 March 2018
  • 24 replies
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My prepayment gas meter displays ''call help'' after i have put my emergency credit on as i run out of normal credit my boiler is displaying flame failure so no heating or hot water so my question is i have three children and its early hours would this be classed as emergency, or do i wait until morning it is rather cold and two of children are up early for school and getting dressed in the cold isn't nice

 

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Best answer by mattj3135 20 March 2018, 17:00

Updated 16/09/2020

Also, if you get a ‘call help’ screen, or any other emergency during the weekend, check out the weekend emergency page here!

 

Hope you got this sorted now?

 

A ‘call help’ message on the meter screen usually means the battery is almost flat, and therefore an engineer will need to replace it (or the whole meter) for you. There’s another similar topic with further info here.

For future reference should this happen please call the Boost emergency helpline on 0330 102 7517 for assistance or take a look at the emergency page here!

 

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24 replies

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Updated 16/09/2020

Also, if you get a ‘call help’ screen, or any other emergency during the weekend, check out the weekend emergency page here!

 

Hope you got this sorted now?

 

A ‘call help’ message on the meter screen usually means the battery is almost flat, and therefore an engineer will need to replace it (or the whole meter) for you. There’s another similar topic with further info here.

For future reference should this happen please call the Boost emergency helpline on 0330 102 7517 for assistance or take a look at the emergency page here!

 

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@mattj3135 Is right @Socks86 - you'll need to call the Boost team as it's very likely your meter will need to be replaced.

Really hope you got this sorted with the team in the end.

Lucy
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My gas meter has developed a fault yesterday, I have no supply and my meter says 'CALL HELP. I have a 6 week old baby and have no heating or hot water, I've tried to call the helpline but it's shut. What can I do?
We aren’t on smart meter and gas meter screen is saying call help
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SOLVED! I messaged Boost on Facebook and the lady I spoke to booked an engineer at 4pm.. He arrived at 6.30 and replaced my meter due to a leaky valve... On a Sunday too, perfect!
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We aren’t on smart meter and gas meter screen is saying call help

Take a look at the best answer for advice on this, @Dazza!
Can anyone please help me my gas meter has been off all evening its saying CALL HELP when putting card into the meter ive rang the number given but coz i dont smell gas they cant do anything and i have to ring my supplier on Monday when open again. Is there any other number i can ring please as i have a 2 year old and 6 months pregnant
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@Alanauk1 - I've moved your post over here. I hope this is sorted now, but if not more info on what to do above 🙂
My meter is saying call for help when I try to top up, it's not accepting my card, boost is closed and the national grid said they can't help. It's going to chilly till Monday. Is there anything I can do??
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Hi @Maggie,

I hope you managed to get this sorted, but if not, I've linked you to this page, which has more info on the subject!

Thanks,
Ed
My meter displays call help but I can’t as it is now 1313 on Saturday and the only number I have is closed now untill Monday is there another number as I can’t be without gas all weekend
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I hope you got this sorted @Mjones1650!

In the future, if you can't get through to the advisers on a weekend (they should be in the office until 5pm on Saturday) it's worth trying us, the Social Media team.

You can contact us via our Facebook or Twitter pages.

Thanks,
Ed

Userlevel 1

My gas meter said "call help" and the boost call lines were closed as it was late saturday,typical lol😐 Thanks to a customers advice on this forum I contacted them on facebook and recieved help immediately and an engineer was booked to arrive in 3-4hrs time,Thank you so much boost and the lovely customer who left the note to help us🤗

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Glad to hear you go the help you needed @Toria !

My gas meter is telling me to call help

Any suggestions on what this could be please?

 

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If your meter is saying ‘call help’, @Scottb1929, get in touch with us on 0330 102 7517. The team are open 8am - 8pm Monday - Friday, and 9am - 2pm Saturdays.

 

The social team are in from 9am - 5pm on weekends, so if the call centre is closed, please get in touch with us via our Facebook or Twitter pages.

 

Thanks,

Ed

My gas metre says call help an this is the third time now an I have a 7month old baby an 2 young boys rang boost but there closed till Monday but need somthink doin before then as it freezing 

 

My gas metre says call help an this is the third time now an I have a 7month old baby an 2 young boys rang boost but there closed till Monday but need somthink doin before then as it freezing 

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If your meter is saying ‘call help’, @Scottb1929, get in touch with us on 0330 102 7517. The team are open 8am - 8pm Monday - Friday, and 9am - 2pm Saturdays.

 

The social team are in from 9am - 5pm on weekends, so if the call centre is closed, please get in touch with us via our Facebook or Twitter pages.

 

Thanks,

Ed

Sorry to hear about that @Ahusan,

 

If you check out @Ed_Boost’s comment above (I have quoted it in this reply) you will see we have a dedicated Social team that are available to help with emergencies on the weekend. You can contact them via the Facebook and Twitter links provided above.

 

Hope you managed to get your meter issues sorted out,

Bradley 

My meter says call help I’ve tried to phone off my friends phone couldn’t get through I have 2 small children and am stuck with no hot water or heating !! Can not phone off my phone as speaker is broken so I’m stuck ! 

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Hey @Kellymariell,

I’ve moved your topic here to get you the best information to deal with this issue.

 

Check out @mattj3135’s best comment above to get you in the right spot!

 

Hope that helps,

Hi my gas metre is saying call help, I have no gas supply or hot water what can I do I can not find any emergancy number for boost thanks 

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Hey @Michaelalee,

 

I’ve moved your message over here, have a look at the best answer for guidance:

 

Updated 13/02/2020

Also, if you get a ‘call help’ sign during the weekend, check out the weekend emergency page here!

Hope you got this sorted now?

For future reference should this happen please call the Boost emergency helpline on 0330 102 7517 for assistance or take a look at the emergency page here!

 

 

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