My key card is not working - what can I do?

  • 18 September 2017
  • 42 replies
  • 3523 views
Lucy_Boost
Userlevel 5
Badge +1

Updated on 11/11/21 by Tim_Boost:

 

There could be a number of reasons for why your key/card isn’t working, which is why it’s really tricky to give a blanket answer that applies to all situations. The first thing to do would be to wipe your key/card to make sure that it’s clean and there’s no dirt interfering. It’s also recommended to blow into the slot that you insert the key/card into. If it’s a gas card that you’re having issues with, we’d then recommend inserting the card the wrong way in, so that it says that the card is not recognized. Finally, insert it in the right way, and it should work.

 

If this doesn't help, note down the meter serial number and the error code that’s appearing on your meter and contact our Support team. They have list of all error codes and what they mean. 

 

How to contact us?

 

Webchat and Facebook / Twitter:

Monday - Friday

08:00-20:00

Saturday & Sunday

09:00-17:00

Bank Holidays

09:00-17:00

 

Full Service Phone: 0330 102 7517 (0117 370 1041 from a mobile)

Monday - Friday

08:00-18:00

Saturday

09:00-14:00

Bank Holidays

09:00-17:00

 

Emergency Phone: 0330 102 7517 (0117 370 1041 from a mobile)

Monday - Friday

18:00-20:00

Saturday & Sunday

14:00-17:00

42 replies

M
Rank
Does any1 knw y my topup cards stopped workin at pay point
Nancy_Boost
Userlevel 5
Badge +1
Hey @Matty130 - I've moved your post over here. The info above should help. If you have any more questions, please comment below.

Cheers,
Nancy
Your guiding light(bulb)
M
Rank
Hi thank u it was sorted but now i have another problem im decorating an ive missed placed both cards an i need to top up i cant access the moblie app to top up because its tellin me to call that daft number that nobody ever answer or gives u a call bk the whole of yesterday i was in que an still no anwer. I dont want to here any sorrys i just want sum1 there to help like on the phone so i can't understand them it's hard for me to understand people in the writing it down I can't read as good any way i need help plz
K
Rank
code:
I went to the pay point today and my card number did not work.
I would like to pay my energy online, how do I do it?

C
Rank
I have lost my gas card and I have run out of gas my house is freezing and I Carnt find a contact number to get a code for a new card. Can anyone help
K
Rank
I have topped up my key but it's saying error 11 so need a new key but the number I'm ringing says they are closed?...
H
Rank
I lost the electricity!
Tim_Boost
Rank
Userlevel 6
Badge +2
This topic has advice on how to get a new PAG+ card, @Matty130 and @Claire lowther
Nancy_Boost
Userlevel 5
Badge +1
I lost the electricity!

Hey @HighGreen - I've moved your post over here. See above for more info.

Cheers!
Your guiding light(bulb)
Nancy_Boost
Userlevel 5
Badge +1
code:
I went to the pay point today and my card number did not work.
I would like to pay my energy online, how do I do it?





Hi @Karine Celestino and @Kareng74 - I've moved your posts here. More info above.
Your guiding light(bulb)
Y
Rank
Misplaced gas top up card last week. Phoned on Saturday 16th engineer sent out to add credit. Also advised to phone again on Monday to gain "code" to allow me to gain new card for pay zone store. Phoned Monday 18th got code and was told all payzone stores have cards. Arrived at 4 pay zones stores to be told don't stock OVO/Boost gas cards. Phoned at 5pm was told 2 stores that had them. Visited both stores didn't stock them. Phoned back an engineer sent out again to add more credit and advised card would be sent out and will be received 3-5 working days. No card received to date tried phoning today and as it's not gas/carbon monoxide leak cant help 0800111999..... now have 50p and two kids 2 adults to get organised for work/school tomorrow Help please
S
Rank
Losses electricity key and have to get a new key but need a 8 digit number 1st the contact number line is closed until 8am tomorrow. I have young children in the property no electricity heating or hot water can’t do anything and have no where to go need urgent help please
Nancy_Boost
Userlevel 5
Badge +1
Hi @yvonneallan123 and @Sharon115 - I've moved your posts over here where you can find more info on this.

Please not we operate using PayPoints, not PayZones, so make sure you're going to a shop with a PayPoint.

Thanks,
Nancy
Your guiding light(bulb)
2
Rank
Is it possible to have a spare pay as you go key for the electricity?
J
Rank
I've topped up my card and its not registering, my meter tells me emergency credit is available but I can't access it. I never asked to switch and now I'm left with no heating or hot water!!
Eva_Boost
Rank
Userlevel 4
Badge +1
Is it possible to have a spare pay as you go key for the electricity?

Not really, @23B X Street, the key you top up with is registered to the meter. If you stop using the registered key, and start using another one you'll get an error message on the meter.
S
Rank
My cards not working and my gas and electricity are going to go of
S
Rank
My card not toping up
S
Rank
Smart card will not top up in shops
D
Rank
Userlevel 2
You need to ring boost as there is a technical problem for app and text topups. They will give you a long number to take to the shop to be able to topup at the shop instead of you using your topup card. Their number is 03301027517
Nancy_Boost
Userlevel 5
Badge +1
I've topped up my card and its not registering, my meter tells me emergency credit is available but I can't access it. I never asked to switch and now I'm left with no heating or hot water!!

Hey @Jayne1966 - I've moved your post over here. Check out the info in Lucy's first post.
Your guiding light(bulb)
M
Rank

I called boost today, 040120 as I cannot find my gas top up card. They advised I would be able to get a replacement 1 from where I top up but they dont have them and none of the other places have them. I have no gas for heating or cooking please can anybody help? I live in the south Lakeland area

M
Rank

My key for electric is not working at any shop that I try it at. I am currently out of emergency credit and don't know what to do.

Nancy_Boost
Userlevel 5
Badge +1

Hi @Mel wilks - I hope this has been sorted now but if not, you should fine more info above.

Your guiding light(bulb)
J
Rank

How to I get code for local shop to activate a pre payment card that is not a boost one trying for hours on phone with no joy

Reply