Updated on 16/09/2020
There could be a number of reasons for why your key/card isn’t working, which is why it’s really tricky to give a blanket answer that applies to all situations. The first thing to do would be to wipe your key/card to make sure that it’s clean and there’s no dirt interfering. It’s also recommended to blow into the slot that you insert the key/card into. If it’s a gas card that you’re having issues with, we’d then recommend inserting the card the wrong way in, so that it says that the card is not recognized. Finally, insert it in the right way, and it should work.
If this doesn't help, note down the error code that’s appearing on your meter and post it in the comments below. One of our other users might be able to help, but if not, the Moderators will be able to step in to offer their assistance.
If you need a replacement key or card, the best thing to do is contact our team and they'll be able to arrange this for you. You can send us a message to our Facebook or Twitter pages for further help, or if it’s an emergency situation, give us a call on 0330 102 7517. They’re available 8am - 8pm Monday - Friday, or 9am - 5pm Saturdays.