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Meter display is blank after a power cut - What do I do?

  • 28 January 2019
  • 9 replies
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I’ve a ‘pay as you go’ meter. We had a power cut today morning after I noticed that meter display is blank. The red light is flashing there’s no digits and some bad noise. Could you help me please?

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Best answer by Nancy_Boost 7 February 2019, 12:24

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Updated on 15/09/21 by Tim_OVO:

 

Got a key/card meter? 

 

Your traditional key top up meter should display your account balance. If the screen is blank following a power cut, it may have developed a non urgent fault, and will need replacing. It will be in a non disconnecting 'credit' setting at the moment, but get in contact with us so we can diagnose whether the meter exchange needs to be short notice or not (contact channel options at the bottom). 

 

As you’ve got traditional prepayment meters, you may benefit from getting a free smart meter upgrade. You can look at booking an appointment here!

 

Got a smart meter? 

 

If you have a smart meter, the display will appear blank due to being in ‘Sleep mode’. Press any button on the meter keypad to wake it up.

 

Don’t forget that smart meters also have a non-disconnecting ‘friendly credit’ period all weekend and on weekday evenings from 8pm-8am. 

 

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Saturday & Sunday

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Full Service Phone: 0330 102 7517 (0117 370 1041 from a mobile)

Monday - Friday

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Saturday

09:00-14:00

Bank Holidays

09:00-17:00

 

Emergency Phone: 0330 102 7517 (0117 370 1041 from a mobile)

Monday - Friday

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Saturday & Sunday

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Hi there,

My meter has been showing a blank screen since last Saturday (assumed it was a power cut), I have had an engineer out today to look at it as it was classed as an emergency but they advised that they can't do anything until it goes off supply and have confirmed that the meter won't run out of credit which has eased my worries.

I have an installation date for a new smart meter of Monday 30th September however I live in a block of flats and they need to turn off power for my neighbour , I have spoken to him today and he seems ok with the power going off but the engineer advised that they will require access to their property but I'm unsure that my neighbour will be available for the slot between 2-6pm. I have contacted Boost to see if the engineers have any closer slots and also weekend slots as advised by the engineer however they advised they can't look for a new slot without losing my current slot which is a bit of a backward system in my opinion.

My concern is that my neighbour won't be in at the time (I don't know my neighbour or his schedule) so wanted to try and move my appointment to a weekend slot or a closer appointment as it's currently 6 weeks away. Would Boost consider this a higher priority as if they can't gain access to his flat they won't be able to install my meter (they have to turn off both mine and my neighbour's electric for a short time due to how it's been wired up).

Is there anything else I can do? Surely if they can't fit the meter I will continuously stay on a credit meter which I can't pay until they swap meters.

Any information would be much appreciated and apologies for rambling on.

Many thanks

Oliver
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@oli_1_uk I've moved your post over here, as it's very relevant.

Hi @FRANK,

Sounds like your meter has gone faulty following the power cut. This is not uncommon for older types of electricity meters.

The meter should stay on, providing you had credit on it before the power cut. We can't arrange an emergency meter exchange unless the meter has actually turned off. The best thing to do in this scenario is get in touch with the team (0330 102 7517) and arrange a faulty meter exchange for a future date (usually around 17 working days). If the meter does go off before this appointment, then get back in touch immediately and we'll be able to get an engineer out within 3 to 4 hours for an emergency meter exchange.

Hope this helps,
Nancy


It's worth having a read of Nancy's answer above for further info.

Thanks,
Ed

We had a power cut last night and I’ve just been to get my electric key to top up and the electric meter has frozen? 

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@Jessicaharley91 - I’ve added your post to this topic, check out @Nancy_Boost’s answer for further help!

 

Updated 20/02/2020

If you need to contact the team over the weekend, check out our weekend help guide here.​​​

Hi @FRANK,

Sounds like your meter has gone faulty following the power cut. This is not uncommon for older types of electricity meters.

The meter should stay on, providing you had credit on it before the power cut. We can't arrange an emergency meter exchange unless the meter has actually turned off. The best thing to do in this scenario is get in touch with the team (0330 102 7517) and arrange a faulty meter exchange for a future date (usually around 17 working days). If the meter does go off before this appointment, then get back in touch immediately and we'll be able to get an engineer out within 3 to 4 hours for an emergency meter exchange.

Hope this helps,
Nancy

 

Hi guys,

 

My meter display is blank. The green screen is on just there is nothing is displayed.

 

I called the customer service then they said they cannot replace it yet. I need to wait until the electricity is cut off completely.

 

Anyway I did put my key for a while and push the blue button for top-up and see if there is any different. Is my top-up went successful or not? How can I check that? Can I check the balance on my key?

 

Anyway it has been a while and I still have the electricity. Can I book for the meter change anyway, I am not sure why I need to wait until the electricity if cut off first hence will create an emergency for me.

 

Please advise.

 

Thanks!

 

 

 

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Thanks for posting, @silver 

 

See the ‘best answer’ at the top - the meter is likely to now be faulty, but may remain on supply for days or weeks. 

 

The best thing to do in this scenario is get in touch with the team (0330 102 7517) and arrange a faulty meter exchange for a future date (usually around 17 working days). If the meter does go off before this appointment, then get back in touch immediately and we'll be able to get an engineer out within 3 to 4 hours for an emergency meter exchange.
 

Tim

 

 

My PAYG meter has stopped working. I have informed Boost about this and have been informed that it is out of date and will need upgrading, and have been given an appointment. What I need to know is (a) what do I do in the meantime if my electricity runs out? and (b) what do I do about the £30 credit on my key now that I can't use it?

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Hi @Voodoo - good question this!

 

If your meter has a fault but the supply isn’t disconnected, it’s a non emergency appointment. It might stay in this connected state for months until replaced. However if for any reason it does disconnect, call us and we’ll send out an engineer that day to replace it: 0330 102 7517 

 

Keep hold of any receipts for top ups, and send them to us via email along with the dates: hello@boostpower.co.uk. We should be able to ensure this is refunded to you or added to the new meters. 

 

Tim

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