If you need to contact the team over the weekend, check out our weekend help guide here.
If you've misplaced your key, there's a few options to take depending on the urgency.
If you've got a decent credit balance on the meter, give pop us a message on Facebook to ask for a new key/card to be posted to you. This will usually take 3-5 working days to arrive. You'll need to insert the key/card into the meter before going to a PayPoint to top up.
If your credit balance won't last you 5 working days, we can arrange for you to pick up a new key from a nearby PayPoint. You'll be given a code which you give to the assistant who attaches it to the new key/card, and you'll then need to insert the key into the meter before going back to a PayPoint to top up.
If it’s a new gas card, you can top up straight away without having to return home and pop it in the meter first!
The number to call is: 0330 102 7517 - they're available Monday-Friday 8am-6pm and Saturday 9am-1pm. The team take emergency off supply calls between 6pm-8pm in the week.