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Lost my top up card - how can I get a new one?

10 months ago
27 January 2019
19 replies
3118 views

Userlevel 1

Lauuzzell
0 replies

So we still have our original ovo prepayment card.
We have misplaced it and are in emergency credit which is running out at 11.40 tomorrow.
I only have cash to top up with as my hubby is away and has the bank cards.
What can I do........
I have an 11 month old and am worrying about what I can do now

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Best answer by Sophie1983 28 January 2019, 15:04

Hi many thanks for your enquiry the best thing to do is email hello@Boostpower.co.uk or drop a message via Facebook messenger or instagram and explain situation and they should be able to resolve this for you
kindesy regards
sophie xx

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19 replies

Userlevel 4

Smiter
Savvy
31 replies
2 years ago
18 November 2017

Hi, although I normally top up via the app, it would appear that my cards have vanished. Now there is the odd time when I get to the end of the week and need to put money on but don't have it in the bank and want to go to our corner shop for top up. How do I get replacement cards? I'm on PAYG+

Userlevel 7

mattj3135
Ninja
297 replies
2 years ago
22 November 2017

Hey @Smiter hope you're good?!

As you're on PAYG+ you can top up at a PayPoint without the card as long as you know the card number. If you don't or you'd rather an actual card to use, I'd get in touch with the Boost customer care team and they'll be able to dispatch a replacement: https://www.boostpower.co.uk/help#contactnumbers

Userlevel 4

Smiter
Savvy
31 replies
2 years ago
23 November 2017

Thanks

Userlevel 5

Sophie1983
Ninja
103 replies
10 months ago
28 January 2019
Answer

Davidhan
Savvy
1 reply
9 months ago
17 February 2019

Hi ive lost my gas card . Abd have no gas . My house is freezing . Ive got 3 young children . Ive been waiting for a fas card to be sent out but still havent recieved one .

Gillian1986
Savvy
1 reply
9 months ago
18 February 2019

I have lost my prepayment card and I have been trying to get hold of someone from boost for 2 days and nothing. I have 2 kids in my home and my electricity is going to go out in 10 minutes please help xx

Userlevel 4

Eva_Boost
Community Moderator
102 replies
9 months ago
22 February 2019

I hope you've managed to get this sorted, @Davidhan. if not, please call our Customer Care team ASAP on 0330 1027 517. They're available Monday-Friday 8am-6pm and Saturday 9am-1pm.

Eva

Meglexlen7
Savvy
1 reply
7 months ago
7 May 2019

Hi I have missed place my electric card and need to top up can you help please

Userlevel 4

Eva_Boost
Community Moderator
102 replies
7 months ago
8 May 2019

Take a look at this topic, @Meglexlen7, this should help you out!

Userlevel 1

mark stephenson
Savvy
2 replies
7 months ago
9 May 2019

earlier today i had my wallet and phone stolen, i need to know the nearest paypoint shop i can visit that stocks Boost topup cards as ive visited 3 and they didnt have one. i have £7 of gas left n starting to worry. thanx for any help forthcoming

Userlevel 3

Amy_Boost
Community Moderator
70 replies
7 months ago
10 May 2019

I've moved your post here, @mark stephenson, sorry to hear about your wallet.

The thread above will give you the answers you need.

Userlevel 1

mark stephenson
Savvy
2 replies
7 months ago
11 May 2019

thanks boost team. card stolen thurs, new card arrived today
saturday, before my credit had run out. ps my new bank card definitely wont be contactless

Leanne132
Savvy
1 reply
6 months ago
28 May 2019

I have been on the phone waiting for 1hour and 45 mins! I have a 6 month old and a 10 year old child
I lost my purse and I’m on emergency and the fact I’ve been waiting and still waiting is absolutely shocking
I’m switching electric company’s because this is a absolute joke

Userlevel 3

Emily_Boost
Community Moderator
25 replies
6 months ago
29 May 2019

HI @Leanne132,

I'm very sorry for the wait yesterday, we experienced a high volume of calls due to the bank holiday, did you get this sorted with the team?

I've moved your question to this topic, as you may find it to be helpful on how to resolve this if you loose your card again.

If you have Smart PAYG+ you can check out our emergency boost offer that you can activate on your app here, in emergency situations to avoid your supply being disconnected!

paulbage
1 reply
27 days ago
16 November 2019

Hi by the time Monday morning comes I will be out of credit, I have just been to top up but can’t find my card. I know it can take around a week or so to receive a new card but what can you do in the mean time?