Topping up with a key for electricity and a card for gas
- 63 Topics
- 547 Replies
I have had no gas for two days! I can’t get through to customer service! It’s a joke! My house is freezing cold my cooker is a gas cooker I can’t cook! I have children! I have tried calling being on hold for 3 hours at a time still don’t get through! I’ve emailed ive filled in a complaints form. Thi...
We are in the process of combining 2 properties into one - the new one has 2 Ovo/Boost PAYG metres (Gas and elec) we need these removing and the power connecting to our original property. How do we go about this pls? Do Ovo do it or can we hire registered trades to do it? Thanks
Hi all I've just signed up to Boost energy and have tried to book an appointment to get a smart electric meter fitted but the appointment page is saying that I already have one. I don't. Who would I contact to rectify this mistake and get one fitted? Cheers
HiWe've recently moved into a rented property.We discovered a debt if £71.97 on the gas meter,which I've spoken to customer service several times and was hoping we were getting it sorted .I've attached a pic of the first screen on the meter.It's an old meter not a smart meterCan anyone tell me does...
I have recently left boost. I have received a final statement today. And it says money in £786.00 and money out £753.94. And then total account balance is £32.06. Does this mean I owe them money or they owe me? It doesn’t say on the statement so I have no idea and tried calling and can’t get through...
I'm not at home and self isolating due to COVID - can I top up over the phone to add credit and avoid going off supply?
Hello, due to the national lockdown, I am in a dilemma. I am not currently at my home address, and I'm not able to travel back given the restrictions, and I am isolating due to a family member having the virus. My gas/electric will need topping up, emergency credit only allows for £5 on the electric...
Hello I'm just trying to find out why I can't get hot water and heating to kick in. I have storage heaters and should be on economy 7 meter I've been with you since June and never been able to get hot water or the heating on and I suffer with heart problems and need to keep warm
I am not happy that I am without gas and I have a very heavily pregnant partner and two children who we need gas for and to cook food with we have not had any top up cards for our traditional meter it’s a joke. I have had enough and not only that few weeks ago the engineer never turned up the worse...
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