I've lost my top up card - how can I get a new one?

I hope you've managed to get this sorted, @Davidhan. if not, please call our Customer Care team ASAP on 0330 1027 517. They're available Monday-Friday 8am-8pm and Saturday 9am-5pm.

Eva

Hi by the time Monday morning comes I will be out of credit, I have just been to top up but can’t find my card. I know it can take around a week or so to receive a new card but what can you do in the mean time? 

@paulbage and @PeteKettle, I’ve moved your messages over here, there’s a bit more info above on what you can do!

Hello @Julie crook,

I’ve moved your query here to get you the best answer.

Check out the best answer above by @Sophie1983.

Cheers,

Bradley 

You can get a replacement gas card from a PayPoint in your area, @Juney72. Take a look at the best answer for more info on how to get this sorted.

I’ve moved this comment over here, @Zoemc, as this topic is very similar!

Have a look at the top answer, and especially the update, for further info on what to do, and our weekend contact details.

Sorry to hear of your experience, @Shannonwww, check out the above best answer, the team will get you card sorted. It sounds like you have traditional meters, these are not compatible with the app. 

Thanks.  

Hi @Anodine,

Sorry to hear about the misplaced top-up card/keys. I’ve moved your comment over to a very similar thread as the best answer above gives some really helpful advice:

Hope the team can manage to get this one sorted ASAP - do pop back and let us know how you get on!