I've just moved in - how do I get a gas card?

See above @Janinej

Hi I’ve called multiple times for the past 2 weeks either never getting a hold of anyone or somebody not solving my problem. I don’t understand why as it’s a simple one. I moved into my home on the 21st of January2019, I topped up £15 on the previous tenant gas card, the next day, but I had no gass, then I realised there obviously some sort of debit/arrears on the card, I’m sure the debit was about £17 or more but you guys should have that on your data base. I’ve topped up the gas in a total of £45. Whatever the debit on the card was that I paid I’d like me money back please. I have children under 1 here and I can’t afford to be paying over people gass debit.

Hello I’ve just moved into a new rental property where the previous tenants were supplied by boost, I have tried to contact boost on the customer helpline but cannot get through as the lines are now closed, I have no key or card to try and just top up for now until I am able to transfer the energy on to my own name on Monday... is there anything I can do as the house is very cold ?

Hiya, I’ve just moved into a property and I rang them up yesterday to set the gas and electric up in my name. They did the electric for me but couldn’t do the gas because there was an outstanding debt on it so asked me to ring back in an hour and when I did they said they where closed.. I’m currently 32 weeks pregnant and my property is freezing BD I have no hot water

I can’t believe how bad boost are. I’m on my 9th call just today. I have been trying to get a previous occupants debt wiped since moving in on 19th December. This hasn’t happened. I’ve used my own money to clear most of this debt. I have been told a message will be left at a pay point to collect. I’ve been 6 times to 3 different shops. None have worked. I keep getting told the same thing time and times again the only solution they have is to send a new card. None of these work in the meter. 
 

I have never had such poor service from any company in my life let alone an energy company. 
 

I have 50p of gas left  3 small children and I can’t get gas topped up until it runs out  it’s -3 outside

 

boost and how they treat their customers is disgusting  I will be leaving at the soonest opportunity but in the mean time I want my credit back and some gas supply  

how can a company be so inadequate??!! 
 

my Twitter messages go on forever with photos of al the zero vends I’ve done but it still doesn’t work  

 

I have recently just moved in to a property where boost is the suppliers, I have no top up cards and I rang to arrange this a week ago still no top up cards and now my electric and gas has gone off. I have been on hold for 3 hours and I don’t think it’s acceptable with having 2 young children. Can anybody help? It’s been off since half 10 ish this morning and can’t get through via the phone line.

So sorry to hear about this, @Rhesketh and @Lisaxx. I know that we had long wait times yesterday with lots of customers calling in after a long bank holiday weekend. Our lines are in a better position now, and if you’ve just moved in and you don’t have a means of adding credit, please call us ASAP: 0330 102 7517.

 

If you have smart meters, we’ll be well placed to help get you back on supply on the call. With traditional meters you may need to get to a PayPoint. Info on how to get a new card here.

 

Hope this helps,
Tim

Hello and Welcome to Boost, @Funmilola.

 

If you’ve just moved in, you’ll need to give the team a call to get you new Boost account set-up. You can reach the team on 0330 102 7517, Monday to Friday, 8am to 6pm or Saturday, 9am to 2pm.

 

Hope this helps.