Best answer by mattj3135
View originalI've just moved in - how do I get a gas card?
Updated 20/05/2020 - If you move into a property during a weekend and need to get back on supply, check out our Emergency weekend FAQ here!
Info on how to get a new card here.
Hi
Please be aware that the Social Team man the Facebook and Twitter pages between 9am -5pm, Saturday and Sunday if you've got any issues and need help.
If you're off supply, it's important you call the team as soon as possible on 0330 102 7517.
Our opening hours are:
8am-6pm Monday-Fridays
9am-1pm Saturdays
Cheers
Hiya, I’ve just moved into a property and I rang them up yesterday to set the gas and electric up in my name. They did the electric for me but couldn’t do the gas because there was an outstanding debt on it so asked me to ring back in an hour and when I did they said they where closed.. I’m currently 32 weeks pregnant and my property is freezing BD I have no hot water
Hope this was sorted,
When you get through, the advisor will get an account set up in your name and make sure you have a means of topping up.
I can’t believe how bad boost are. I’m on my 9th call just today. I have been trying to get a previous occupants debt wiped since moving in on 19th December. This hasn’t happened. I’ve used my own money to clear most of this debt. I have been told a message will be left at a pay point to collect. I’ve been 6 times to 3 different shops. None have worked. I keep getting told the same thing time and times again the only solution they have is to send a new card. None of these work in the meter.
I have never had such poor service from any company in my life let alone an energy company.
I have 50p of gas left 3 small children and I can’t get gas topped up until it runs out it’s -3 outside
boost and how they treat their customers is disgusting I will be leaving at the soonest opportunity but in the mean time I want my credit back and some gas supply
how can a company be so inadequate??!!
my Twitter messages go on forever with photos of al the zero vends I’ve done but it still doesn’t work
It sounds like a truly awful experience,
Any debt on the meter before you moved in WILL get removed and refunded in full.
I have recently just moved in to a property where boost is the suppliers, I have no top up cards and I rang to arrange this a week ago still no top up cards and now my electric and gas has gone off. I have been on hold for 3 hours and I don’t think it’s acceptable with having 2 young children. Can anybody help? It’s been off since half 10 ish this morning and can’t get through via the phone line.
I’m the same both mine has gone off. Won’t allow me to top up and been 146th in the queue for an hour.
move got pups being birthed and no electricity!
hope this gets sorted soon!
So sorry to hear about this,
If you have smart meters, we’ll be well placed to help get you back on supply on the call. With traditional meters you may need to get to a PayPoint. Info on how to get a new card here.
Hope this helps,
Tim
pls, i just move into a new home,i need to set an account on my name and top up urgently
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