I have just topped up my electric key with £25. However, when I insert the key, the meter displays ‘Error D6’. It was also displaying ‘Error D2’ earlier but stopped. I have wiped the key with a dry cloth, which worked last time I had issues, but that's not working now. I only have £3 left on there. How do I get the credit off the key into my meter please?
Best answer by Eva_Boost
You'd get error D6 if you've used the wrong key to top up, D2 would also mean the same thing.
We'll need to get a new key sent out to you, or give you a code to pick up a new key from a PayPoint in your area.
Just send us a message on Facebook or Twitter, you'll need to confirm your name, DoB and account number. If you don't use Facebook or Twitter, just give the team a call on 0330 102 7517 - they're available Monday-Friday 8am-6pm and Saturday 9am-5pm.