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I've got 'error D6' on my meter - what does this mean?

  • 6 October 2018
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I have just topped up my electric key with £25. However, when I insert the key, the meter displays ‘Error D6’. It was also displaying ‘Error D2’ earlier but stopped. I have wiped the key with a dry cloth, which worked last time I had issues, but that's not working now. I only have £3 left on there. How do I get the credit off the key into my meter please?

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Best answer by Eva_Boost 9 October 2018, 17:17

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Updated on 12/10/21 by Tim_Boost:

 

Hey @Wakazih,

You'd get error D6 if you've used the wrong key to top up, D2 would also mean the same thing. That error message shows if the key you’re using isn’t registered to the meter. If you’ve recently started using a different key, or some change to your account for whatever reason, perhaps this might explain it. 

We'll need to get a new key sent out to you, or give you a code to pick up a new key from a PayPoint in your area. That should be nice and quick so you shouldn’t run out of credit if you’ve still got a few pounds left plus your emergency credit. 

 

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Thanks,
Eva

Just tried to top up my new gas and electric smart cards it was rejected with error code 02 and can’t get through to anyone at boost what should I do ? 

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Hope you got this one sorted now, @Claireyruff. Eva mentioned above that error D2 means that the key you’re using isn’t registered to your meter.

 

If you still need help, get in touch with us and we’ll get this sorted for you.

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