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I need to change the name on the account, how do I do this?

A
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I live in a shared house.  The principal boost account holder has moved out. I need to get the account transferred into the name of the current principle Tennant. Is their a simple way to do that? I'm having trouble contacting the call centre. 

 

Thanks

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Best answer by Eva_Boost 14 May 2020, 12:15

Updated 17/09/2020

Hey @Anodine,

 

If you’ve become financially liable you’ll need to call the team to get your account set up. If you’re not financially liable, the person who is will need to call.

 

The team are available on 0330 102 7517 Monday-Friday 8am-8pm and Saturday 9am-5pm, we’re really quiet at the moment so you shouldn’t be struggling to get through. 

 

 

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Eva_Boost
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Updated 17/09/2020

Hey @Anodine,

 

If you’ve become financially liable you’ll need to call the team to get your account set up. If you’re not financially liable, the person who is will need to call.

 

The team are available on 0330 102 7517 Monday-Friday 8am-8pm and Saturday 9am-5pm, we’re really quiet at the moment so you shouldn’t be struggling to get through. 

 

 

21lisiczka
Rank
Userlevel 1

 

I will try explain again as you’ve not solved my problem. 

I’ve contact boost team about changing name on my boost account (name in personal details)  after few email boost send me Message that they have change it . So why  when I go to my online account there is still old name in account details. When old name will dissapear? And when will show new name? 

21lisiczka
Rank
Userlevel 1

 

I will try explain again as you’ve not solved my problem. 

I’ve contact boost team about changing name on my boost account (name in personal details)  after few email boost send me Message that they have change it . So why  when I go to my online account there is still old name in account details. When old name will dissapear? And when will show new name? 

I’ve solved this problem now through boost Facebook site 

Amy_Boost
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Userlevel 3
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Sorry about the confusion, @21lisiczka, glad to hear you’re sorted! 

Here to offer Top (up) advice!
Toria83
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Userlevel 1

Hi I'm just trying to find out how I change my name on the account, I was married on 29th October 2020, so just wishing to update to my new married name. 

Toria xoxo
Tim_Boost
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Userlevel 6
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Hi @Toria83 and thanks for posting - a big congratulations to your wedding on the 29th! 

 

Have a look at the best answer in this topic. Whoever is the financially responsible person on the account can call to get this name updated. 

Toria83
Rank
Userlevel 1

Thankyou so much Tim_Boost, I'll ring up in the next couple of weeks then as I know we're changing from pay g to pay smart I think, so I'll let that do its thing then ring up and change my surname.

And thank you for your quick response. 

Toria xoxo
C
Rank

Can I change my name on the account that is at the current address

Jess_Boost
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Userlevel 2

Hi @Chloelang16 and thanks for checking here about changing the name on a Boost account.

 

If you’re taking over financial responsibility for the account or need to change the name for another reason, you’ll have to give the team a call on  0330 102 7517 to get that updated.  The lines are open Monday-Friday 8am-8pm and Saturday 9am-5pm. 

 

Hope this helps, let us know if you’ve got any more queries about setting things up! :slight_smile:

Here to give you an energy Boost!

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