Updated on 22/04/2020
Here’s a how-to guide for customers that have gone off supply. First up work out why:
If it's an emergency, have a look at this page and follow the instructions.
If it's because you've run out of credit, you’ll need to top up. How you do this varies depending on your meter type, so we’ve got a couple of great OVO Answers pages to help:
If you haven’t got smart meters - click this link.
If you have got smart meters - click this link.
If you think there’s a fault with the meter, we might need to send out an engineer to you. To double-check and get this visit arranged, please contact our Care team directly: 0330 102 7517. Then when you’re back on supply come back and let us know in the comments section what the fault was!