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I'm off supply - can you help?

  • 1 January 2018
  • 40 replies
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40 replies

Userlevel 3
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Hey @Nicki jones, has this been sorted?
Userlevel 3
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I trust this has been resolved now, @Nicki jones?

If not please get in touch with us ASAP to resolve. If we we don't receive a response we will assume this issue has been resolved and remove your post.

Thanks!
Userlevel 3
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[h4]Hi @Nicki jones,[/h4]

I've moved your question to this topic, for more help on this!
Hi I’ve topped up a huge amount and my electric won’t xome on? My gas has
Userlevel 4
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Hi @Rebecca13

I've moved your topic here to hopefully help you with your off supply issue.

Check out @mattj3135's best answer above to know exactly what to do!

Cheers,
Bradley
Do I still get supplied by boost even if I dont have a smart meter? I have already switched over and I put £10 credit on my account however my electricity has gone off and I don't know what to do. I am having my smart meter installed next thursday but what happens until then?
Userlevel 4
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Hey @Amywhalley92!

I've moved your question to this topic to help you get the answers you need!

Check out the best answer above and let us know how you get on.

Cheers,
Bradley

ran out of credit and it is saying emergency used.  ive not used emergency rang and spoke to customer services yesterday morning.  no hot water or heating.  the code didnt work, customer services closed, eventally after third trip to shop the code went on the card.  it wasnt recognised on meter.   

 

contacted online yesterday and no reply until this morning.  been on hold now for over and hour and still no further forward,kids are freezing and i need to bath them.   

what can i do???  im disgusted in the customer services but need to hold as i need my gas supply put on 

Userlevel 6
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What happened in the end, @josiemc ?

 

The Customer Care team are in and taking calls Monday-Saturday. On the Sunday, you can reach out for emergency supply on Facebook or Twitter

You have cut my gas supply off yet you are not my supplier anymore and haven't been since the 4th November 2019. You have also taken my £17.00 credit off me and put me £11.00 in debt even though I emailed yourselves twice last week to state that I am no longer with yourselves!!

You have also been notified by Octopus Energy of which you agreed to the switch!!

 

Userlevel 4
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Hey @Michelle1,

 

I’ve moved your topic here to best help with your situation. If you check out the best answer mentioned above, this will give you a run down of the best things to do if you find yourself off supply.

 

One thing I would mention is, if we don’t supply you any more, we wouldn't have the ability to disconnect your supplies. You’d need to chase this up with your current supplier to make sure you get back on asap!

 

Let us know how you get on,

Bradley 

Last night my electricity for gas was 0.00. Today morning I top up card for £100. Insert card to meter, transferred money and … no heating, no hot water!!!

Userlevel 6
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Last night my electricity for gas was 0.00. Today morning I top up card for £100. Insert card to meter, transferred money and … no heating, no hot water!!!

 

Hope this got sorted in the end, @radlI - sorry we didn’t get to this quicker! 

 

Here’s a great topic to go to if you’re off supply and you can’t call - the number to call if we’re open (Monday-Friday 8am-8pm, Saturday 9am-1pm) )is:  0330 102 7517 

 

Heads up that if you’ve got a smart meter that’s off supply and you top up, it might just need reconnecting by pressing A, A, B on the keypad! More info here! 

My supply is disconnected and I have no emergency credit option and no money to top up 

Userlevel 4
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Take a look at this topic for more help, @Jenannril6!

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