I’ve been waiting for an engineer for 3 hours and nobody’s turnt up
i’m without heating or hot water on a Saturday night and now it’s closed and can’t get through!
this is absolutely ridiculous me and my daughter are frozen!
Best answer by Ed_Boost
If your engineer doesn’t turn up during the given timeframe of 3-4 hours, it’s best to get back in touch with us straight away, so we can chase this up for you. It’s best to call us on 0330 102 7517 to get an immediate response, but if the wait times are long, you can also send us a message to our Facebook or Twitter pages whilst you wait.
The team are available 8am - 8pm Monday - Friday, and 9am 5pm Saturdays, but here’s a link to a useful topic on what to do when you have an emergency situation over the weekend.
Depending on the reason behind the engineer failing to turn up during the timeframe, you may also be entitled to a £30 compensation. This is due to a regulation called the Guaranteed Standards Of Performance (GSOP). So if you do end up having to wait longer than usual, don’t forget to request this one.