I cant find a replacement gas card in my area - what do I do now?

  • 10 November 2019
  • 11 replies
  • 292 views

I rang boost Friday as I had a faulty gas card and  are still waiting for my gas card from boost and a new meter they gave me a code to to a replacement gas card but every shop I have been to they don’t do them any more I have 2  young children one off them has a skin problem and needs to be warm and I have a 1 and half year old and have no gas at all not even emer


11 replies

Userlevel 5
Badge

Updated on 23/09/2020 - The team are available 8am - 8pm Monday - Friday, and 9am - 5pm Saturdays.

If you need help over the weekend, there’s a really handy topic about this here.

 

I hope you’ve got this sorted, @Kyky1980, but if you haven’t, you’ll need to get in touch with the team on 0330 102 7517, as this is an emergency situation. They’ll be able to sort something out for you.

 

Thanks,

Ed

I got a code for my new key this morning but I have rang 50 shops and no one has any keys and I have run out of electric with a young child help !! I have tried ringing and waiting for a call back but it's taking too long 

Userlevel 4
Badge +1

I hope you’re back on supply now @Kirstyalice!

 

I’ve moved your question here, although talking about a gas card, the same principle applies for electric keys.

 

If you’re still off supply, please call the team on the number above and hold on the line until you speak to an agent.

 

Let us know how you got on,

Bradley 

I have has this problem now for 24 hours, I have called you three times now, I’ve been given 2 codes however nowhere does your cards, I  have no gas now and have had to send my daughter to her fathers’ for the evening.  I have called and been to over 25 stores now and NOWHERE has them to top up.  I have called you upon my return from the final shop and been on hold from OVO to BOOST for 48 minutes, then was cut off.  This is starting to get absolutely ridiculous.  I’m getting nowhere.  You need to tell me where I can get one of these cards from because I cant even use Emergency as the card is Failure 35.

Userlevel 4
Badge +1

I hope you’ve got this sorted, @Kyky1980, but if you haven’t, you’ll need to get in touch with the team on 0330 102 7517. They’ll be able to sort something out for you.

 

Thanks,

Ed

 

See Ed’s message above for help with this, @Shanico71. The team are available Monday-Friday 8am-8pm and Saturday 9am-5pm.

I have had the same issue with my gas card today I spent over a hour waiting for customer services when I spoke to someone I was given a code and not 1 paypoint does replacement cards ive spent over an hour ringing and driving round shops and have easily gone over the 50 mark!!! I have no gas so no heating or got water I have a son that is unable to control his body temperature so will get incredibly ill if he's too cold. I have tried to call customer services again and am waiting for them to call me back but what do I do in the meantime? So far it's taken 4 hours and I'm no further forward!!!!

Userlevel 3
Badge

I hope you managed to get a card sorted in the end @Nicjayne79, we have many processes in place to get a customer back on supply in these vulnerable situations.

If you didn’t manage to get this sorted please call the team if it’s an emergency on the number given by Ed above! 

Userlevel 1

I created a new account with Boost when previous tenant moved out of property several weeks ago.

Boost said they would send a new card for the Gas Pay As You Go meter - but no card has arrived. Its almost impossible to speak to anyone at Boost (I am currently number 74 in queue and keep getting cut off). There is no email response. Yesterday - I got to speak to someone eventually and they gave me a code and told me to go to a Paypoint store where they would give me a card. I tried 6 different stores and nobody knew anything about this option.  I am continually told to use the website but was then told that I cannot log into my account online because they are still working on the development of this process.

I have no gas and seemingly no way of getting any.  Absolutely at wits end.

Userlevel 6
Badge +2

HI @barrowserv I’m so sorry to hear about this. 

 

Some quick info to help us advise you: do you have a smart gas meter at the property? The option to top up online will only be available if you do, when the app and online account is set up. 

 

Otherwise you can confirm a top up card number via our Support team via phone, Facebook and Twitter: 0330 102 7517  

 

If you don’t have smart meters, I’ll move your comment over to this topic

Userlevel 1

We have a Smart Meter for electric - and everything with that is ok.

The Gas is not a Smart Meter.  Ovo were supposed to send us a Top-Up Card but nothing arrived. When I called them and finally got through - they said I could get a card from any Paypoint and gave me a number which was only valid for 1 hour.  I tried 6 Paypoint sites and none of them knew anything about providing a card.

I spent all day yesterday trying to get through on the phone. At one stage I was 129th in the queue.

I was finally able to speak to someone today and they are going to send me a card (hopefully!!).

Userlevel 6
Badge +2

Thanks for the details of this bad experience, @barrowserv - so frustrating to hear about the PayPoints not being more helpful.

 

Issuing cards is a fundamental part of PayPoint’s service. Next time that happens, you can call the PayPoint helpline or the PayPoint assistant at the store can on: 0800 310 0000

 

 

Reply