I cant find a replacement gas card in my area - what do I do now?

  • 10 November 2019
  • 5 replies
  • 173 views

I rang boost Friday as I had a faulty gas card and  are still waiting for my gas card from boost and a new meter they gave me a code to to a replacement gas card but every shop I have been to they don’t do them any more I have 2  young children one off them has a skin problem and needs to be warm and I have a 1 and half year old and have no gas at all not even emer


5 replies

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Updated on 23/09/2020 - The team are available 8am - 8pm Monday - Friday, and 9am - 5pm Saturdays.

If you need help over the weekend, there’s a really handy topic about this here.

 

I hope you’ve got this sorted, @Kyky1980, but if you haven’t, you’ll need to get in touch with the team on 0330 102 7517, as this is an emergency situation. They’ll be able to sort something out for you.

 

Thanks,

Ed

I got a code for my new key this morning but I have rang 50 shops and no one has any keys and I have run out of electric with a young child help !! I have tried ringing and waiting for a call back but it's taking too long 

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I hope you’re back on supply now @Kirstyalice!

 

I’ve moved your question here, although talking about a gas card, the same principle applies for electric keys.

 

If you’re still off supply, please call the team on the number above and hold on the line until you speak to an agent.

 

Let us know how you got on,

Bradley 

I have has this problem now for 24 hours, I have called you three times now, I’ve been given 2 codes however nowhere does your cards, I  have no gas now and have had to send my daughter to her fathers’ for the evening.  I have called and been to over 25 stores now and NOWHERE has them to top up.  I have called you upon my return from the final shop and been on hold from OVO to BOOST for 48 minutes, then was cut off.  This is starting to get absolutely ridiculous.  I’m getting nowhere.  You need to tell me where I can get one of these cards from because I cant even use Emergency as the card is Failure 35.

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I hope you’ve got this sorted, @Kyky1980, but if you haven’t, you’ll need to get in touch with the team on 0330 102 7517. They’ll be able to sort something out for you.

 

Thanks,

Ed

 

See Ed’s message above for help with this, @Shanico71. The team are available Monday-Friday 8am-8pm and Saturday 9am-5pm.

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