Updated on 10/03/2021: The Warm Home Discount window for 2020/2021 has now closed. For more information on the Warm Home Discount, including how to apply next year, click here.
You've had your email/ letter to say that your £140 is ready to be collected - great! Not sure what you need to do next? It’s simple! Just top up at the same PayPoint 3-5 times on different days with your electricity key for the £140 credit be added - you can do this 5 days in a row to get the payment faster! Just make sure you top up at the same PayPoint each time, otherwise the £140 won’t be added.
To add this credit to your meter - just pop your electricity key in to your meter until it says ‘token accepted’ (which should take a minute at the most). Then you can remove the electricity key and it’s all done!
If you requested for the £140 to be added to your gas meter, (which you would’ve opted in for on your application form). You just need to top up a small amount at the same PayPoint, once a day over 3-5 days. (If you didn’t request for the payment to be added onto your gas on the application, unfortunately we’ll be unable to change the payment, as it will already be sent to your electricity).
Once the payment is loaded onto your gas card, you'll need to pop the card in the meter. Press and hold the red ‘A’ button, and the credit will appear on your meter balance!