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How can I top up without my electric key?

  • 21 December 2018
  • 1 reply
  • 3999 views

I am waiting for my electric key to come in the post. My electric is about to go off, most shops are shut. Does anyone know what I can do?

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Best answer by Lucy_Boost 24 December 2018, 14:22

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Updated 18/09/2020

Hi @ashley, please reach out to our Social Team, on either Facebook or Twitter. Please use your old suppliers key to top up with, until we sort you a new key. 

If you don’t have the old key, please call the team. Our Customer Care number is: 0330 102 7517 - they're available Monday-Friday 8am-6pm and Saturday 9am-1pm. The team take emergency off supply calls between 6pm-8pm in the week.


Thanks,
Lucy

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