The last 2 times I tried to top up my gas meter it constantly takes debt I don't owe, the remaining money goes to emergency and there is no available credit. When I try to activate my emergency credit I don't get the option or can see my emergency balance it just displays "B3"
The debt is too large to be the standing charge and I'm not paying a previous tenant's debt so I'm wondering what the problem is?
I'm posting here to try and find out what the potential problem is before calling so I don't spend long on the phone as I have little temper left with this company.
Best answer by Tim_BoostView original