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Topping up with a key for electricity and a card for gas

  • 82 Topics
  • 483 Replies
Solved

Electricity key not working - what can I do if the office is closed?

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  • 19
Solved

My meter is displaying 'call help' - what do I do?

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  • 22

I'm off supply - can you help?

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  • 27

82 Topics

A
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Azlounel Newbie

My meter says battery fail - what do I do?
Solved

I topped up my gas last night but when I inserted card the gas meter says battery fail and is sending off a high pitched bleep which has been going all night. We have no gas and all numbers for boost are saying closed until Monday. Surely there is a contact number for emergencies?

1935 5
J
Rank
3 months ago
C
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Clarekerr76 Savvy

I'm off supply - can you help?
Solved

Hi, I’m trying to speak to someone to get an emergency unbranded card as mine isn’t working and I can’t access the emergency credit on the meter. I’m off supply and have been on hold waiting to be answered now for over an hour, it keeps telling me to continue to hold but over 60 minutes is this norm...

2695 42
Rank
9 hours ago
Lucy_Boost Retired Moderator

I'm off supply - can you help?

**UPDATED ON 15/07/2019** Here’s a how-to guide for customers that have gone off supply. First up work out why: If it's an emergency, have a look at this page and follow the instructions. If it's because you've run out of credit, you’ll need to top up. How you do this varies depending on your me...

3378 27
Rank
7 days ago
G
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Gareth851 Savvy

My gas meter has gone off but I don't have a card - can you help?
Solved

Had someone come put 10er on meter Thursday 11pm been working and turn everything off when leave till home then as and when need on so 21hours in 3 days been off now its gone no card yet and there closed today how the hell am I supposed too get supply no meal or hot water then today great!!!

568 7
Rank
14 days ago
B
Beaverteeth

New customer who's not received my top-up key and card
Solved

**UPDATED on 16/07/2019** Not received my top-up key and card, and my energy switches over tomorrow. How can I contact someone, please?

2485 24
Rank
21 days ago
Rank
Socks86 Newbie

My meter is displaying 'call help' - what do I do?
Solved

  My prepayment gas meter displays ''call help'' after i have put my emergency credit on as i run out of normal credit my boiler is displaying flame failure so no heating or hot water so my question is i have three children and its early hours would this be classed as emergency, or do i wait until...

9699 22
Rank
27 days ago
L
Lauuzzell

I've lost my top up card - how can I get a new one?
Solved

Updated 25/02/2020 If you need to contact the team over the weekend, check out our weekend help guide here.​​​ There’s also another great topic about this here.   We still have our original prepayment card. We’ve misplaced it, and are in emergency credit, which is running out at 11:40 tomorrow morn...

4532 20
Rank
28 days ago
S
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Sharyn121 Savvy

I need a new card and can't get through on the phone - what can I do?

After several phone calls last 2 days and 40 minutes wait i still haven't had no joy in getting to speak to a member of staff i lost my card 3 days ago and carnt top up my account, i have never known a carry on like this what kind of company is it when you carnt even speak to anyone !!!!

189 6
Rank
1 month ago
R
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Roseann1988 Savvy

I'm off supply over the weekend, what do I do?
Solved

Im trying to contact you due to been off supply I have a key that won't register in my meter I have a old style key meter im really not impressed with how difficult it is to contact you on a Sunday my supply has never gone off on a Sunday  before with any other supplier I have 2 children on of wich...

247 10
Rank
1 month ago
C
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Chellii Savvy

App idea: Giving an option to pay back debt quicker

I think it would be a good idea to add an option to pay additional payments off the borrowed boost to pay it  back quicker if we want to.

49 3
Rank
1 month ago
A
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Alissamurray Newbie

What do I do if my gas card is broken or lost?
Solved

My gas card isn't working and I’m in my emergency. I’ve been calling loads of shops but they don’t have any cards. What am i supposed to do ?

5994 23
Rank
1 month ago
H
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Heavymarie Newbie

Why can't I get hot water and heating to kick in with Economy 7?
Solved

Hello I'm just trying to find out why I can't get hot water and heating to kick in. I have  storage heaters and should be on economy 7 meter I've been with you since June and never been able to get hot water or the heating on and I suffer with heart problems and need to keep warm

40 1
Rank
2 months ago
K
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Kyky1980 Savvy

I cant find a replacement gas card in my area - what do I do now?

I rang boost Friday as I had a faulty gas card and  are still waiting for my gas card from boost and a new meter they gave me a code to to a replacement gas card but every shop I have been to they don’t do them any more I have 2  young children one off them has a skin problem and needs to be warm an...

92 3
Rank
2 months ago
W
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Wazzywazz Savvy

My top up hasn't gone on my meter, what can I do?
Solved

Money hasn't gone onto my traditional payment card. Can't resolve it until I'm completely off supply. Absolute joke! Soam I supposed to sit freezing now with a baby until the engineer gets here. Fuming.

1120 9
Rank
2 months ago
Lucy_Boost Retired Moderator

My key card is not working can you help?

There could be a number of reasons for why your key/card isn’t working, which is why it’s really tricky to give a blanket answer that applies to all situations. The first thing to do would be to wipe your key/card to make sure that it’s clean and there’s no dirt interfering. If this doesn't help,...

1088 24
Rank
2 months ago
B
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Beastie09 Newbie

Can you have your prepayment metres removed?
Solved

I have been on prepayment metres for years, but never in any debt, but I am really noticing the cost difference to some of my friends fixed rate tariffs. I want to change back to normal monthly bills. Has anyone done this?  

92 1
Rank
2 months ago
Rank
Eva_Boost Community Moderator

News British Gas discontinuing PayPoint. Will you be affected?

British Gas discontinuing PayPoint. Will you be affected?

From the 1st January British Gas’s contract with PayPoint will end and customers won’t be able to use their keys/cards.   Not to worry though, we’ll be preforming some changes in the background so Boost customers using British gas keys/cards will continue to work, or we’ll arrange for a replacement...

126 0
Rank
3 months ago
K
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Kevin-85 Savvy

Why is my gas card not working?
Solved

Looking for some advice I topped up my gas card yesterday £30 credit have got receipt of purchase. went to put the £30 in the gas meter and the card isn’t Regitering. is there any were a can get a replacement card as everything is closed as it’s Christmas. Only have £3.52 in my gas a y help woul...

4970 23
Rank
3 months ago
D
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Derek Savvy

What do I do when my electricity meter display is blank?
Solved

Hello, I joined Boost as a customer on Friday the 3rd of August. I’ve got a ‘pay as you go’ meter. I noticed on Saturday that the meter display is blank. Everything was OK on Friday. It lights up but there are no digits. I’ve pushed the blue button a few times, pushed and held it and I’ve topped up...

45470 6
Rank
3 months ago
D
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Dollmoodie Savvy

I've just moved in and found a Boost key - what do I do next?
Solved

I’ve just moved into a new house and it has a boost key in the metre from the previous tennents. I’ve never heard of boost and I’m unsure of what I should be doing? Do I need to register as a new tennant? Is it a ‘smart metre’? (I don’t really know what this means) can I use the app? Many informa...

412 3
I
Rank
4 months ago
S
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Stellafaye Newbie

Traditional gas meter not reading card that has top up on it - what can I do?
Solved

It’s a Sunday and my old style gas meter won't read the card with credit on it. There’s only £1.00 emergency credit left. I’ve tried calling but they’re not open till tomorrow. This is an emergency.

2218 14
Rank
4 months ago
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Gemmabarber50

How can I top up without a card?
Solved

I’m waiting for my new card to top up my new gas meter, I’ve got 20p left on my emergency & boost is closed any idea what I can do please really desperate  

135 1
Rank
4 months ago
W
Wakazih

I've got 'error D6' on my meter - what does this mean?
Solved

Updated 25/02/2020     I have just topped up my electric key with £25. However, when I insert the key, the meter displays ‘Error D6’. It was also displaying ‘Error D2’ earlier but stopped. I have wiped the key with a dry cloth, which worked last time I had issues, but that's not working now. I only...

7043 3
Rank
4 months ago
M
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Mandie87 Savvy

Why is Boost so expensive?
Solved

**UPDATED on 16/07/2019** Why is boost so expensive? When I was with swalec I was never paying this much 40.00 a month now its 160.00 I no its still winter but even so a bit ridiculous it will get too a point that we are in darknes and freezing somethings got too change or I may leave

2373 11
B
Rank
4 months ago
K
Kt136

Balance on screen: Am I in credit?
Solved

HiWe've recently moved into a rented property.We discovered a debt if £71.97 on the gas meter,which I've spoken to customer service several times and was hoping we were getting it sorted .I've attached  a pic of the first screen on the meter.It's an old meter not a smart meterCan anyone tell me does...

166 2
K
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4 months ago

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