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Traditional PAYG

Topping up with a key for electricity and a card for gas

38 Topics
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Electricity key not working (D2 Error) - what can I do if the office is...

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My meter is displaying 'call help' - what do I do?

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Lost your top up key/card? Here's how to get a new one

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LiamsrickettsNewbie

asked in Traditional PAYG

I'm not happy that I'm off-supply with no top-up cards

I am not happy that I am without gas and I have a very heavily pregnant partner and two children who we need gas for and to cook food with we have not had any top up cards for our traditional meter it’s a joke. I have had enough and not only that few weeks ago the engineer never turned up the worse gas company to go with you can’t leave a family without gas

asked in Traditional PAYG

My smart meter appointment didn't go ahead - what happens next?

We signed up with Boost to get the new smart meter fitted with the in house display. We were switched over with no problems and received the top up key. We then waited for our install. The engineer turned up to fit the smart meter but did not have the in house display which is what we wanted. We then had to ring up to rebook the appointment after waiting for the engineer to rebook this but failed to close down the job. We rebooked this for a future date to take yet another day off work for this to happen, only to be told at 1pm after waiting in all morning, that this had been cancelled by the firm completing the install without informing us. Without phoning up again and booking the 3rd appointment to get the smart meter and in house display installed what can be done to resolve this? We have had several apologies from the first visit and then more apologies on the phone with the second failed install. I’m getting very disgruntled here, and really don’t want to go back to our old en

asked in Traditional PAYG

I've just moved in - how do I get a gas card?

I've just moved into a new house with payg meters, the gas meter has a debt on & and no top up card, tried ringing up but it's Saturday so no one to answer, I have a 6 year old and no gas, is there anything I can do?

JoanneshazzaNewbie

asked in Traditional PAYG

Gas Metre

absolutely at my wits end with this please can someone help something is not right I have put the following on my gas meter and I have NOT LET IT GO ON EMERGENCY Friday 1st April £15.00Saturday morning that had run off so I went and put another £15.00 Sunday morning this had run off so went and put £10.00 that’s £40 then Monday we had a problem with meter so an engineer came out and put the emergency on it’s now Tuesday morning and I have just put £20 please please can someone help me I can’t afford this I will have to look at moving suppliers if nobody gets back to me I have 4 children I can’t do this

orut-43952Savvy

asked in Traditional PAYG

my electric has gone off

My electric has gone off same as my gas?

asked in Traditional PAYG

Meter display is blank after a power cut - What do I do?

I’ve a ‘pay as you go’ meter. We had a power cut today morning after I noticed that meter display is blank. The red light is flashing there’s no digits and some bad noise. Could you help me please?

asked in Traditional PAYG

New customer who's not received my top-up key and card

Not received my top-up key and card, and my energy switches over tomorrow. How can I contact someone, please?

tomlikeafoxSavvy

posted in Traditional PAYG

Boost have been failing me for over a month.

Boost is easily the worst company I have ever had to deal with. In ANY industry!Here’s the story!I moved into a council flat on Feb 6th in newcastle. At first, I couldn’t find who my gas supplier was, but after a few phonecalls, I found out it was boost. I called them on Monday 7th Feb and started the process of getting gas supplied to my flat. I told them I was off supply, that I didn’t have a topup card as the previous tenant didn’t leave it, and also informed them that due to mecical reasons I should be on their vulnerable persons register. They gave me a code, and told me to go to a local paypoint shop and they could give me a card. I visited every paypoint within a few miles of my house, and they all said they didn’t have cards, or if they did, only British Gas. I called back the customer services on the 8th Feb, and said I couldn’t get a card, so they said they could post one out to me. At this point I am still off supply, freezing cold in my house, unable to have a bath, etc. I

posted in Traditional PAYG

How can I find out my Boost account number?

Are you to tell me my account numbers for my gas and electric. Please called your number twice and keep getting cut off

asked in Traditional PAYG

What do I do if there's debt on a meter when I've just moved in?

We have just bought a property with the boost meters , never had these before so not sure about them, only just realised there is a debit on the gas ….how do I get this cleared as it isn’t my debit……..also we asked to have smart meters put in as we are to old to go crawling on the ground to see the gas meter but reading on here about the problems people are having with them I’m now not sure this is a good idea. Think it maybe better to change supplier?..please help...

asked in Traditional PAYG

Why can I not log on to the Boost app? I want to book a smart meter appointment!

Issues logging on, when i log on online it says I need a new meter and can't log on online. Cannot get past my login screen on boost app.I have not received a new card yet and cannot get on the app for the digital one!!!!

asked in Traditional PAYG

SMART METER NOT SHOWING CREDIT BUT ONLY BILL AMOUNT

we have a smart meter but the Gas section no longer shows the credit only a "bill amount". How do I know when to top up?

asked in Traditional PAYG

I've lost my top up card - how can I get a new one?

We still have our original prepayment card. We’ve misplaced it, and are in emergency credit, which is running out at 11:40 tomorrow morning. I only have cash to top up with as my hubby is away and has the bank cards. I have an 11-month-old and I’m worrying. What can I do now?

Lucy_BoostRetired Moderator

posted in Traditional PAYG

My key card is not working - what can I do?

Updated on 11/11/21 by Tim_Boost: There could be a number of reasons for why your key/card isn’t working, which is why it’s really tricky to give a blanket answer that applies to all situations. The first thing to do would be to wipe your key/card to make sure that it’s clean and there’s no dirt interfering. It’s also recommended to blow into the slot that you insert the key/card into. If it’s a gas card that you’re having issues with, we’d then recommend inserting the card the wrong way in, so that it says that the card is not recognized. Finally, insert it in the right way, and it should work. If this doesn't help, note down the meter serial number and the error code that’s appearing on your meter and contact our Support team. They have list of all error codes and what they mean. How to contact us? Webchat and Facebook / Twitter:Monday - Friday08:00-20:00Saturday & Sunday09:00-17:00Bank Holidays09:00-17:00 Full Service Phone: 0330 102 7517 (0117 370 1041 from a mobile)Monday - F

asked in Traditional PAYG

What to do if my gas meter screen is blank?

My gas meter is not showing any display, what do I need to do

Tim_BoostCommunity Manager

posted in Traditional PAYG

Lost your top up key/card? Here's how to get a new one

Updated on 30/09/21 by Tim_Boost If you've misplaced your key, there's a few options to take depending on the urgency.If you've got a decent credit balance on the meter, pop us a message on Facebook or Web chat to ask for a new key/card to be posted to you. This will usually take 3-5 working days to arrive. You'll need to insert the key/card into the meter before going to a PayPoint to top up.If your credit balance won't last you 5 working days, we can arrange for you to pick up a new key from a nearby PayPoint. You'll be given a code which you give to the assistant who attaches it to the new key/card, and you'll then need to insert the key into the meter before going back to a PayPointto top up. If it’s a new gas card, you can top up straight away without having to return home and pop it in the meter first!The number to call is: 0330 102 7517. Here’s our opening hours: Webchat and Facebook / Twitter:Monday - Friday08:00-20:00Saturday & Sunday09:00-17:00Bank Holidays09:00-17:00

asked in Traditional PAYG

I need to change the name on the account, how do I do this?

I live in a shared house. The principal boost account holder has moved out. I need to get the account transferred into the name of the current principle Tennant. Is their a simple way to do that? I'm having trouble contacting the call centre. Thanks

asked in Traditional PAYG

My meter is displaying 'call help' - what do I do?

My prepayment gas meter displays ''call help'' after i have put my emergency credit on as i run out of normal credit my boiler is displaying flame failure so no heating or hot water so my question is i have three children and its early hours would this be classed as emergency, or do i wait until morning it is rather cold and two of children are up early for school and getting dressed in the cold isn't nice

asked in Traditional PAYG

Why is my gas card not working?

Looking for some advice I topped up my gas card yesterday £30 credit have got receipt of purchase.Went to put the £30 in the gas meter and the card isn’t registering.Is there any were a can get a replacement card as everything is closed as it’s Christmas?Only have £3.52 in my gas any help would be much appreciated thanks.

StellafayeNewbie

asked in Traditional PAYG

Traditional gas meter not reading card that has top up on it - what can I do?

It’s a Sunday and my old style gas meter won’t read the card with credit on it. There’s only £1.00 emergency credit left. I’ve tried calling but they're not open till tomorrow. This is an emergency.

Laurafitz1Savvy

asked in Traditional PAYG

My gas meter is showing a 'B3' error message, what does this mean?

hi I have a code of b3 on my gas metre and don’t know why ? Can someone help please as I would like this sorted today and the phone lines are closed :)

Tara.shirazSavvy

asked in Traditional PAYG

Who can I contact out of hours if my meter is displaying "call help"?

Our gas meter showing “call help”, we called and had an engineer sent out but that specific engineer wasn’t allowed to help. At this point, it was past 8pm and your out of hours number does not work it just keeps cutting off! Getting rather angry now as it’s freezing cold and would have been fixed by now if boost hadn’t sent out the wrong engineer in the first place!

DerekSavvy

asked in Traditional PAYG

What do I do when my electricity meter display is blank?

Hello, I joined Boost as a customer on Friday the 3rd of August. I’ve got a ‘pay as you go’ meter. I noticed on Saturday that the meter display is blank. Everything was OK on Friday. It lights up but there are no digits. I’ve pushed the blue button a few times, pushed and held it and I’ve topped up the key, but after putting it in the meter nothing happened. Now I don’t know if it’s topped up or not and how much credit left. Could you help me, please?

asked in Traditional PAYG

My meter says battery fail - what do I do?

I topped up my gas last night but when I inserted card the gas meter says battery fail and is sending off a high pitched bleep which has been going all night. We have no gas and all numbers for boost are saying closed until Monday. Surely there is a contact number for emergencies?

chris_haysSavvy

asked in Traditional PAYG

Electricity key not working (D2 Error) - what can I do if the office is closed?

Hi, I have a 2d error coming up on my meter. I only have 50p of electricity left and boost are closed until Monday is there anything I can do? Can anyone help?

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OVO Energy Ltd, trading as Boost, 1 Rivergate, Temple Quay, Bristol BS1 6ED, Registered in England and Wales No. 06890795, VAT No. 100119879. OVO Energy is a FIT licensee

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¹Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas). All rates correct as of 06/06/2017, but may go up or down.

²Pay As You Go Savings are based on the average estimated annual costs for new PAYG customers quoted through the OVO Energy (now trading as Boost for pre-payment customers) website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/02/17 and 31/07/17. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.

³We purchase renewable certificates for 33% of your electricity use, which means you’re partly powering your home from green sources like: wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas. More info here.

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