Half of the week my boiler is switched off and I expect to have not consumed any gas while it is.
How come when I check my smart meter £2 or so has been burnt while I remain cold? Also, emergency credit has a mind of its own.
Best answer by Bradley_Boost
Thanks for reaching out on the Boost forum about your query.
It’s very odd that you’d be charged for any energy usage if there is none being used in your property. It’s not uncommon to see very faint amounts of gas usage showing as some gas can escape through even when these appliances are off. But, with the charges you’ve stated, we may need to check out everything is working as it should be.
I recommend reaching out to the Boost team via their Facebook page here, or send them an email at firstname.lastname@example.org.
Let me know how you get on,