Where has my credit gone?

  • 30 June 2019
  • 1 reply

I topped up yesterday with a fiver and today with 2pound but it's saying I only got less then 60p emergency please help I didn't realise I was with boost until I rang edf who I thought I was with and they told me I had be switched can someone help

1 reply

Userlevel 5
Hi @Danni123, welcome to the forum!

It sounds like some of the credit went towards a debt.

There's a couple reasons you could have a debt on your meter, the most common one at this time of the year would simply be due to discretionary credit, or using your emergency credit.

Essentially, 70% of a top up will go towards paying off any outstanding debts you have on your account.

There's much more info on the topic on this page: https://www.boostpower.co.uk/help/topics/payments-and-statements/payments/what-options-do-i-have-for-paying-back-debt.html

If this doesn't answer your question, or you still have more questions, I'd get in touch with our team. You can reach them at 0330 102 7517, via hello@boostpower.co.uk, or you could send us a message to our Facebook or Twitter pages: https://www.facebook.com/boostpoweruk/ or https://twitter.com/boostpoweruk