I came in last night to a freezing house, on checking my smart meter is says 'Vend, on line it says I need to top up and insert my 20 digit receipt number.
The problem is I have £60 credit on my account and don't have a receipt as I top up via the mobile app.
How do I get my gas supply to restart? It's Sunday I can't get hold of anyone and I'm frozen solid!
Best answer by Sophie1983
Hi sorry to learn of your situation as you topped up through the app you would normally receive a email or text containing your vend ie reconnection code as per the options in your profile on your boost app either by sms or email the best thing to do is to drop a email to lovely people at firstname.lastname@example.org or 0330 1027517 tomorrow or by sending a message through Facebook messenger or Twitter quoting your account details etc and they will be able to get you back on supply please let us know how you get on