We offer you two ways to Pay as you go with a smart meter: Smart PAYG Standard and PAYG+. Whichever you choose, you pay the same price for your energy, and you’ll get a state-of-the-art smart meter that automatically logs every top-up you make.
With PAYG+ you use a single card to top up both your gas and your electricity. You can still top up by going to a PayPoint, but you’ll also be able to top up your smart meters anytime, anywhere online or via the app. All you need is a bank card and email address. With PAYG+ you can also:
- Use our app to see how long you’ve got until you next need to top up – so there’s no need to go to your meter to find out.
- Set rolling top-ups – you can schedule automatic card payments to top up your credit on a regular date. Just go online or to the app and press Schedule.
- Set auto top-ups so payments go out when your credit falls to a certain level, to make sure you never go off supply unexpectedly.
- Get reminders to alert you by text or email when your credit is running low.
- There’s 24 hours e-credit on each meter in case you run out.
- There’s no need to have In-Home Display (IHD) with PAYG+, as you can manage your costs and usage on your My OVO page or via our app.
If you’ve got our smart meters set up on the smart PAYG standard option, you can upgrade to PAYG+ at any time. This will take the team around 3 working days to get done.
If you're switching to Boost with PAYG+ or you've chosen PAYG+ when getting your smart meter fitted, it will take 72 hours for us to create your PAYG+ account from your switching date/meter fitting date. Until then you won't be able to log in, and won't need to top up. We will email you when this process is done.
Smart PAYG Standard
If you don’t have a bank card or email address, choose Smart PAYG Standard and use a prepayment card for each meter to top up at your local PayPoint.
Your credit will go onto the meters automatically after topping up at a PayPoint and you get £5 emergency credit on each meter instead of that 24 hour non disconnect period.
You’ll also get an In Home Display (IHD) to help you see how much energy you’re using, see how much credit you have, and set targets according to £, kWh or CO2.
Comment below if you still have some questions about these two smart PAYG options!
*Update - 11/07/2019 - All information correct and up to date*