I have just moved into a new property and an engineer came to uncap my gas but can't do it as the person who lived here before has rigged the gas so they can't touch it. They told me to get in touch with Boost to get an engineer out to change the meter. I got told by one of your team to send a picture of my meter in an email, and then someone would be out to do it today. I have sent it but no reply, and I’ve been on the phone 5 times, getting passed about. I can’t get my gas on until it's sorted, and I have a 7-year-old daughter too, and it's freezing with no gas.