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My In Home Display (IHD) is in 'credit mode' but I'm prepayment - why?

  • 27 December 2017
  • 3 replies
  • 5769 views
Ginger545
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Userlevel 2
My ihd is showing credit mod and I been with boost energy since the 6th dec 17 as I had to wait on Utilita to give boost the control of my smart meters
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Best answer by mattj3135 27 December 2017, 23:20

Hi @Ginger545 if you are on the PAYG+ tariff, then the meters will remain in credit mode. It will have the 'estimated bill' homepage.

Have you downloaded the app to check your account and whether The set up is complete?

If you're on Smart PAYG Standard the IHD should be in a prepayment mode with your balance displayed

*Update - 11/07/2019 - Info up to date and accurate*
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Mike

3 replies

mattj3135
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Userlevel 7
Badge +1
Hi @Ginger545 if you are on the PAYG+ tariff, then the meters will remain in credit mode. It will have the 'estimated bill' homepage.

Have you downloaded the app to check your account and whether The set up is complete?

If you're on Smart PAYG Standard the IHD should be in a prepayment mode with your balance displayed

*Update - 11/07/2019 - Info up to date and accurate*
Ginger545
Rank
Userlevel 2
Yes but it’s says am in credit
Mike
mattj3135
Rank
Userlevel 7
Badge +1
Did you have funds on the meter before switihing to PAYG+?

If concerned id recommend you reach out to the lovely folks at Boost customer care, either by phone, email (https://www.ovoenergy.com/ovo-answers) or social media (Facebook or Twitter).

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