Updated on 12/03/2020
I topped up last night and it’s come out of my bank, but my balance is still in the emergency. Will I still get cut off?
Best answer by Anonymous
Has the top-up made an appearance yet,
If you topped up online or on the app, the top-up should show on the account straight away.
If you topped up at the shop, the credit should go onto the meters straight away. If it hasn't, it could be because the communication with your smart meters is poor, or you've used the wrong top-up card.
If you're on our PAYG+ plan, you'll get a 24-hour non-disconnect period once the balance hits £0. If you're on our PAYG Standard plan, you'll get the usual £5 emergency credit.