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I need an engineer to visit - what do I do?

  • 10 November 2019
  • 3 replies
  • 48 views

I need a call, engineer came out on Friday, he did not have a replacement meter, I have no gas!! What's going on ? 

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Best answer by Ed_Boost 14 November 2019, 15:47

I hope you have sorted this by now, @Steveg, but if not, you’ll need to contact the team on 0330 102 7517 to get a new engineer appointment booked in.

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I hope you have sorted this by now, @Steveg, but if not, you’ll need to contact the team on 0330 102 7517 to get a new engineer appointment booked in.

No, still not sorted.

I have managed to top my machine up but it won't take another again, I managed to get through to your team 2 days ago, after being on hold for 30 minutes. She put me on hold again but she dropped the call and I haven't had a call back since. 

I need a new meter installed as this one is unreliable.

Christmas is coming up and the cold weather is getting worse. 

I don't want to be without gas again.

Please call me to arrange a new meter

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Sorry to hear that, @Steveg,

 

If this is still not resolved you’ll need to reach out to the team , as @Ed_Boost stated above.

 

This isn't a platform where call backs can be arranged, unfortunately.

 

Let us know how you get on,

Bradley 

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