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Why does the app say 'your electricity balance' when I have gas with them too?

I

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Boost app only shows electricity and not gas on main screen when im on a dual fuel scheme. Why?

 

 

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Best answer by Anonymous 14 June 2018, 11:57

UPDATED on 16/07/2019 - this has now been resolved

Good question, @ivanred2010

This is a cosmetic issue on the app which our Tech team are aware of. Instead of saying 'your balance is...' for dual fuel customers, it says 'your electricity balance is...'.

The balance will be for your gas as well and you can double check this by going to the 'Usage' tab on your online account. Click on the 'Daily' tab and the a drop down for one of the days - you should see you've been charged for gas too.

Cheers,
Emma

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14 replies

A

UPDATED on 16/07/2019 - this has now been resolved

Good question, @ivanred2010

This is a cosmetic issue on the app which our Tech team are aware of. Instead of saying 'your balance is...' for dual fuel customers, it says 'your electricity balance is...'.

The balance will be for your gas as well and you can double check this by going to the 'Usage' tab on your online account. Click on the 'Daily' tab and the a drop down for one of the days - you should see you've been charged for gas too.

Cheers,
Emma

S
Rank
Userlevel 1
Boost supply both my gas and electricity. When i log onto the app or the website it is only giving me the balance for my electric and nothing for the gas.
The gas still works but I'm worried now I'm going to get a big bill for it.
Tim_Boost
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@Smeg88 check out the chat above - when you say the balance, are you looking at the Usage section as well, or is it just the labeling issue described above? If there's no gas costs showing up, email us to check this: hello@boostpower.co.uk
S
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Userlevel 1
I have actually rang them now and sorted it. There is an issue with our gas meter that will be sorted when we get new meters soon.
Thank you for the reply though x
Black Scorpion
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I've got the same issue. On the app my usage is showing electric only and not gas, so I have no idea how much gas I'm using, or the cost.

I have emailed Boost but no response yet. I don't really wanna phone because I had to phone four times just to get my online account working. Anyway Boost is supposed to be "hassle free energy" ...
Bored, jaded and disillusioned.
A
Do you use social media @Black Scorpion ? If you're unable to call, you can always drop us a PM on Facebook or Twitter. Our Social team will be happy to help!
K
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Userlevel 1
How do I get my balance up on a gas metre pay as you go ?
Sophie1983
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Hi Katie many thanks for your question is it a smart meter or a standard meter that you put a gas card into
Kindest regards
Sophie x
Boost energY rocks
W
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Been an OVO then Boost customer for over 2 years and all has been well, but just checked my app and web account is not showing the Gas account or usage since the 29th December, cant get through to customer services .... is it a fault ?
Tim_Boost
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Userlevel 6
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Been an OVO then Boost customer for over 2 years and all has been well, but just checked my app and web account is not showing the Gas account or usage since the 29th December, cant get through to customer services .... is it a fault ?

Might be a signal issue with the gas meter, @Woody

Press a button on the gas meter and look at the screen. If the HAN word is not flashing, there's a signal issue. Email us to confirm: hello@boostpower.co.uk
Amy_Boost
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Updated 23/04/2020 - All info up to date and accurate!

Hey @Katie,

Sorry about the delayed reply, I'm hoping you've managed to view the balance by now!

Depending on your meter type you'd be able to view the balance in different ways.

If your a PAYG+ customer you'll find all the info you need here. If you have a smart meter but have no app access, your In Home Display is where you'll see your balance or you can press "7" on the meter to view it.

If you have a traditional meter, pop your gas card in and your balance will be on the screen.

Thanks!

Here to offer Top (up) advice!
M
Rank

hi my gas is not on my boost app how do i rectify that so i can have have both eletric and gas together

Ed_Boost
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@miss martin I’ve moved your message over here, as a lot of the answers here are helpful!

 

I’d check the usage to see if gas is showing, and if not, get in touch with us so we can sort this out for you!

I'm shocking at energy puns...
M
Rank

thankyou for replying .i have electric on my boost app but gas is not how can i get my gas pit on my boost app

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