Why can't I get access to my app?

  • 21 July 2019
  • 1 reply
  • 141 views

So I so I had a smart metre fitted 10 days ago. That whole 10 days I've had no account number nothing to sign into the boost app and to top it off now that I do have a number I can't log into it or anything. It's not verifying my email at all even though all emails have been sent to the exact same email address. So I am now in debt by £30 because they keep saying we'll sort it will sort it will sort it and keep crediting me because I can't top it up myself and nothing is getting done about it!! nothing but problems since we've had it. We cant even top it up by a key BECAUSE WE HAVE NONE!

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Welcome to the forum, @Roo99

I'm so sorry to hear of your issues, it sounds like a pain not being able to get into your online account.

If you'd like, it'd be worth getting in contact, so that we can send you cards to be able to top up at the shops, and get your online account up and running.

You can do this via hello@boostpower.co.uk, or if you'd prefer, you can send us a message on our Facebook or Twitter pages: https://www.facebook.com/boostpoweruk/ or https://twitter.com/boostpoweruk

Thanks,
Ed

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