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When I try to top up online, it says 'insufficient balance' - Why?

  • 11 May 2020
  • 1 reply
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so ive added a csrd to my account to top up its saying theres insufficnce balance in my account to top up ive tried it with 2 diffeent cards and im getting angry now

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Best answer by Ed_Boost 12 May 2020, 16:15

Hey @deedee7574,

 

That sounds very strange, can you get a screenshot to us here, so we can see the error message?

 

If it’s referring to the balance on your card, it’s worth contacting the bank, as they may be stopping the payments from coming through.

 

Thanks,

Ed

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Hey @deedee7574,

 

That sounds very strange, can you get a screenshot to us here, so we can see the error message?

 

If it’s referring to the balance on your card, it’s worth contacting the bank, as they may be stopping the payments from coming through.

 

Thanks,

Ed

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