Tutorial

What happens when I switch away from Boost with smart meters?

What happens when I switch away from Boost with smart meters?
Userlevel 5
Badge

Updated 05/03/2020 - SMETS2 meters are universal, so if you have a 2nd generation smart meter, it’ll be compatible with any company!

So it’s time to say goodbye to Boost. We wish you could stay, but we understand that if we love you, we have to let you go. We also have to make the move as smooth as possible for you, so here’s a few points that’ll help cure your concerns!

Once you’ve signed up to a new supplier, they will work directly with us to complete the switch over process. You’ll know when we’ve been contacted by them, as you’ll get a letter or an email from us confirming you’re leaving. You should also get a letter or email from the new supplier telling you the date the supply switches over.

The night before the switch, we’ll put your smart meters into a ‘credit mode’. This means that you can’t be disconnected, even if you have no credit. We do this because it often takes a few days before your new supplier will have a stable connection to the meters, so it’s safer to keep you on supply whilst neither provider can connect to your meters remotely.

Credit can’t be transferred from one company to another, so your meter will look like you have no credit. Don’t worry though, it’s not disappeared into a tech black hole, it’s still sat on your now closed account with us. Get in contact with us via hello@boostpower.co.uk, on the phone at 0330 102 7517, or via Twitter or Facebook, and request this back, we’ll get it sent over to you in the form of a cheque.

If your new supplier doesn’t use the same smart meter model as us, they’ll either need to put you on a pay monthly contract, or exchange your meter for one they can communicate with. There are currently 14 other suppliers that use the same meters as us:

Utilita Energy Limited
Co-operative Energy Ltd
First Utility Ltd
Electricity Plus Supply Ltd t/a The Utility Warehouse
Toto Energy Limited
E (Gas & Electricity)
Spark Energy Supply Limited
Eversmart Energy Ltd
EON Energy
Robin Hood Energy Limited
Ecotricity
Bristol Energy
Our Power Energy Supply Ltd
Octopus Energy

I hope this answers your questions, but if there’s any other queries you have, please leave a comment below, and we’ll get back to you as soon as possible.


10 replies

Hi i want switch off the energy supplier top up because i change for monthly payment with british gas
Userlevel 5
Badge
Hi @Daduska20,

I've moved your question over here, you should be able to get all the answers about switching away here.

Thanks,
Ed
Userlevel 1

Hello, I’m planning to leave Boost because don’t offer swap to direct debit mode (which is more cheap) so I found a new supplier but they are request me as a condition: my actual “Secure Liberty 100” reader has to be in non disconnecting 'credit' mode juste before (maybe 1 day before) from Boost.

 

If not I have the risk of be off of supply, Boost at least can help me with this? I don’t want to leave Boost (I am costumer since 2013 but not help or at least transfer to OVO who was my inital brand). Even I need to ask for a isolation switch and Boost has a very high fee when is for security reasons and the new supply give me for free...sorry but I’m very disagree with Boost…

 

Thanks in advance,

Userlevel 5
Badge

@afifi80 I’ve moved your topic over here, there’s a load of helpful info above!

 

To answer your question though:

 


The night before the switch, we’ll put your smart meters into a ‘credit mode’. This means that you can’t be disconnected, even if you have no credit. We do this because it often takes a few days before your new supplier will have a stable connection to the meters, so it’s safer to keep you on supply whilst neither provider can connect to your meters remotely.
 

Thanks,

Userlevel 1

@Ed_Boost so just to confirm, the credit meter switch will be done automatically and I dont need to request this? Our switch to Octopus completes on the 29th Feb and we are going onto Direct Debit, Octopus have advised we contact Boost and let them know that they require the meter to be reset into credit mode the night before. Just wanting everything to run smoothly on switch over day. 

Userlevel 4
Badge +1

That’s exactly right, @Wreckinbull.

 

On the day we lose communication with the smart meters, we’ll change them into the credit mode to avoid any possibility of disconnection.

 

Hope that helps,

Bradley 

Userlevel 1

Hi Bradley, 

I'm in the same boat as folks above - have been stuck with Boost at our new home as you refused to let us continue with Ovo (despite our good standing with Ovo of 5 years or so), have found it to be expensive, and after having smart meters fitted on the 17th have still not had old credit from the old standard meters transferred (about 13 quid!), so we're wanting to switch away. Wanted to make doubly sure that you still will move the meters into non-disconnecting credit mode before the switch as have been requested to do so by our prospective new supplier before I initiate the switch. Is this still the case?

Thanks

Userlevel 1

@benwissett 

We've left Boost now (as per the message I posted above) and i can confirm in our case, they did as promised and swapped us to credit meters the night before and our new suppliers took them over without a hitch 👌👌 hopefully you'll be the same :) 

Userlevel 5
Badge

Hey @benwissett, @Wreckinbull is right, it’s an automatic process that happens the night before the switch, so don’t worry, if you switch away, we’ll get your meter into credit mode!

 

Regarding the credit from the old meters, get in touch with us to get this sorted, we should have sorted this for you within a week.

 

You can call us on 0330 102 7517, email us at hello@boostpower.co.uk, or if you’d prefer, send us a message to our Facebook or Twitter pages.

 

Thanks,

Ed

Userlevel 1

Cheers Ed, credit was sorted very quickly (I think actually by yourself?) and knowing that about switching has also set my mind at ease. Very much appreciated!

Reply