Was with Ovo before Boost took over and had a few teething problems with smart meter not connecting to electric or gas meter... had an engineer come out and replace the faulty meter but I was also told that the engineer was advised to fit a meter booster aerial which he didn’t fit and it resulted in this situation, after ringing up about a few queries I was then told I was £160ish in debt... not once have I ever ran out of credit, I add £50 per top up and then to find out that your in debt I think is out of order as this isn’t my fault... this is the energy providers problem... with this issue I feel completely let down and I’m now looking to change my duel fuel provider... has anyone else suffered the same problems
Best answer by Nancy_Boost
Updated 06/05/2020 - Added call centre time frames.
It sounds like your meters weren't in communication with us, if this is the case we wouldn't have been able to charge for your usage so you won't have needed to top up.
Now that we've added an aerial, it sounds like we're able to charge you normally. But any energy used when we couldn't will need to be paid for. We can break this down into smaller amounts if you don't want to pay it off all at once. I'd advise calling the team to discuss this on 0330 102 7517, between 8am - 8pm, Monday to Friday.
Let me know if you have any more questions,