I went to switch supplier from boost/OVO and was told by the other supplier that my user database is showing that I am a business and not a residential property. I was also told to ask you to update the database (SSC). I hope I havnt been paying business rates, can you help me please? I am staying with boost/OVO now but would like this update applied asap please, many thanks.
Best answer by mattj3135
Updated on 07/05/2020 - The call centre is open 8am - 8pm Monday - Friday, and 9am - 1pm Saturdays.
Hi @heatherr thanks for posting.
It’s possible that your smart meters are set up with ‘half hourly settlement’. Some suppliers confuse this with a business supply, when it's labeled on the national database. Get Boost to contact any supplier that does to clear things up.
If the database is wrong this is a a simple fix and I don't suspect to have hadn't any effect on the charges it's a simple box wrongly marked - if you drop the boost customer care team a message online (Facebook, Twitter or email at email@example.com) or a quick call on 0330 102 7517 and they'll be able to update the database for you immediately.
hope this helps