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The balance on my app isn't changing - why is ithis?

  • 16 July 2019
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I had my smart meters installed last week - I have the app on my phone...I'm aware it's one balance that covers both meters - however...when I check my app my balance hasn't changed since I topped it up and my charge for the whole day is literally just the standing charge. I googled how to check the balance on the meter and after it displays Credit > Using now, it shows a different balance than my app shows - this was supposedly meant to be easier for me as I have a house with two people with special needs in but thusfar I feel rather confused and a little concerned that the balance is going to catch up and suddenly need topping up.



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Best answer by Ed_Boost 16 July 2019, 11:17

Hi @FerretDragon,

If you have PAYG+, which gives you access to the app, then the meters shouldn't show your balance, as we need to put the meters into a different mode.

In this instance, it may be that your meters have weak signal, which means we aren't always able to get a reading, which in turn means we can't update your balance.

I'd recommend getting in contact with the team so we can check on this for you, and get it sorted.

You can email them at hello@boostpower.co.uk, or if you'd prefer, you can contact us via Facebook or Twitter: https://www.facebook.com/boostpoweruk/ or https://twitter.com/boostpoweruk

Cheers!
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Hi @FerretDragon,

If you have PAYG+, which gives you access to the app, then the meters shouldn't show your balance, as we need to put the meters into a different mode.

In this instance, it may be that your meters have weak signal, which means we aren't always able to get a reading, which in turn means we can't update your balance.

I'd recommend getting in contact with the team so we can check on this for you, and get it sorted.

You can email them at hello@boostpower.co.uk, or if you'd prefer, you can contact us via Facebook or Twitter: https://www.facebook.com/boostpoweruk/ or https://twitter.com/boostpoweruk

Cheers!

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