I had my smart meters installed last week - I have the app on my phone...I'm aware it's one balance that covers both meters - however...when I check my app my balance hasn't changed since I topped it up and my charge for the whole day is literally just the standing charge. I googled how to check the balance on the meter and after it displays Credit > Using now, it shows a different balance than my app shows - this was supposedly meant to be easier for me as I have a house with two people with special needs in but thusfar I feel rather confused and a little concerned that the balance is going to catch up and suddenly need topping up.
Best answer by Ed_Boost
If you have PAYG+, which gives you access to the app, then the meters shouldn't show your balance, as we need to put the meters into a different mode.
In this instance, it may be that your meters have weak signal, which means we aren't always able to get a reading, which in turn means we can't update your balance.
I'd recommend getting in contact with the team so we can check on this for you, and get it sorted.
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