We’ve recently updated our non disconnect periods for smart meter customers. This is to give more protection from going off supply at inconvenient times. The latest non disconnect periods are:
- 16:00 to 10:00 Monday to Friday
- All weekend from 16:00 Friday until 10:00 Monday
- Non disconnect over bank holidays
- PAYG+ customers also get a 24 hour of non disconnect after dropping below £0 credit.