Smart meter non disconnect periods have changed - find out more here

  • 9 February 2018
  • 2 replies

Userlevel 6
Badge +2
**UPDATED on 25/07/2019**

We’ve recently updated our non disconnect periods for smart meter customers. This is to give more protection from going off supply at inconvenient times. The latest non disconnect periods are:

  • 16:00 to 10:00 Monday to Friday
  • All weekend from 16:00 Friday until 10:00 Monday
  • Non disconnect over bank holidays
  • PAYG+ customers also get a 24 hour of non disconnect after dropping below £0 credit.

2 replies

My electric is on 28p of emergency credit. Does anyone know what time you are safe from (as in your electric won't go until the morning) ?
Userlevel 5
Badge +1
Hey @Aisha - I've moved your post over here. More info above 🙂