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MyBoost / App FAQ

MyBoost / App FAQ

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Userlevel 4
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Hey @Ozzy123 

I’ve moved your question here to help you get to the bottom of your issue.

 

Why can’t I log in/reset my password?

If you’re having issues with our Boost app, I’d recommend deleting and reinstalling the app to ensure it’s the latest version. Sometimes this is all it needs to get working again. 

I’d also recommend resetting your password as part of this process and you can do this here.

If this doesn’t work, we’d recommend you getting in touch with us so we can try and resolve this issue for you asap! All contact information will be found at the bottom of this FAQ.

Can you please let us know:

Are you logging in using the correct email address linked to the app?
Are you using the most up to date version of the app?
Can you send us a screenshot of the issue/error?
If not please describe it in as much detail;
How long has this been going on for?
What device are you using? (I.e iPhone 7)
What software does your device use? This can usually be found in the settings section of your device.

Also, we do recognise that the ability to login and top up is important and can mean the difference between staying on supply or being disconnected. However, it’s important to point out here, that we provide you with a black ‘energy payment’ top up card, which you can use to top up manually at a local pay-point. This will be handy if you run into any technical difficulties, making sure you have a working way to keep yourself on supply while you get yourself logged back in.

Remember, you can login to your MyBoost account via desktop here, if you're really struggling to get on to the app and to the local pay-point!

 

Hope this helps,

Bradley 

I’ve just downloaded the app but it won’t let me log in saying my passwords wrong so I’ve tried to reset it but it’s not sending me an email ! 

Userlevel 4
Badge +1

Hey @Dony_james 

 

I’ve moved your topic here to keep all Boost app questions to the same place for all users to find easily.

 

All the information stored on your app is saved to the app. So, whether you delete the app or download the app on another device, as long as you use the same login details, everything should remain the same.

 

Hope this helps,

Bradley 

Can I transfer my app to another mobile phone if so do I have to enter my card details for topping up or will they automatically transfer too

Userlevel 4
Badge +1
Hi @JO OWEN,

I've moved your topic here as I believe it's the My Boost app you're referring to.

Just so you know, you'll be able to set up a different password when logging into the Boost app. You'll just need to use your email address as your username.

Hope this helps,
Bradley
HI, Ive tried to set up the app up on the phone so i can monitor how much electric. do i use the same username and password as i cant access it with the ones i use for this one.
Userlevel 5
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Hi @clivewsmith1960,

Sorry to see no one has answered your question yet!

In order to get your online account set up, you'll need to get in touch with us so that we can get everything ready to allow you to go online.

If you send us an email to hello@boostpower.co.uk, or if you'd prefer, send us a message to our Facebook or Twitter pages, and we'll register an email address for you to give you access.

Thanks,
Ed

hi ...
i was an economy energy customer , ever since theyve got taken over and the ee payment cards have stopped working i havnt been able to top up online , now ive got my boost card it arrived today , but if i try to login to my account it asks my for email i have used to sign up with boost , but i havnt registered one as my account got took over now the email address i used for economy energy is no longer used for boost... what do i do?
Userlevel 4
Badge +1
Hi @Lorena Arboleda !

I've moved your query to this existing topic to help answer it.

The first section above goes through the password reset process and how to get you back on the app asap!

Let me know how you get on!

Hi @clivewsmith1960,

I've moved your topic here to help you work out how to get on to your Boost app and top up. If you can't find the answer here, follow the contact info to get in touch with our Customer Care teams.

Thanks,
Hi, I am waiting my password for entry my app
Userlevel 4
Badge +1

" Where can I find my account number and how can I change my email or telephone number?
Just like above, we’ve got you covered here as well. You can find all of the current communication details we have for you on your Account Details page.

At the top of the page, on the far right hand side, you will see your seven digit account number. This is useful in case you ever need to contact us and you want us to find your account as swiftly as possible!

Just under this section, you will see the ‘Login info’ section, which will show your most up to date email address linked to the app. By clicking on the pencil icon, you’ll be able to change this to make sure you can login to the app and also receive our MyBoost updates when your balance is getting low etc.

At the bottom of the page, found opposite of your tariff info, you’ll find the mobile phone number we have for you. If this changes, or is out of date, you can also change this by clicking on the pencil icon found next to it.

TIP: Just above the mobile phone number, you’ll find a section labelled ‘Notifications’ which you can alter, to your preference, on how you’d like to receive updates from us about your balance. "


Hi @Stephaniej2019 ,

I've moved your question here as it provides the answer you're looking for. I've quoted the area you need above to save you trawling through the whole thing! ☺

Cheers
I have my old phone number on my account how do I change it to my new one please

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