F.A.Q.

MyBoost / App FAQ

MyBoost / App FAQ

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Userlevel 1

Hi there. Can anyone help me please. I've always topped up with my boost App but for the past 2 days as its going through for payment it's says this... 

I have contacted my bank and there no issue there... Boost helpline are confused too. I have deleted my app and reinstalled it, to no avail. 

Userlevel 4
Badge +1

Hey @Mazbabz,

 

I’ve moved your topic to this existing FAQ to make sure we keep all MyBoost issues are kept in one place. It also makes it easier for other users to find this information!

If you look at my topic above, I briefly cover possible reasons for top up issues.

 

Have you tried removing your debit card information from the app and then re-adding this information to see if it works?

 

Let us know how you get on,

Bradley 

Userlevel 1

Hi

Thanks so much for your reply.... I deleted my card again and reinstalled it. Works great now, yippee! 

Userlevel 4
Badge +1

Amazing news @Mazbabz!

 

Thanks for letting us know what happened! :relaxed:

 

Bradley

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