Updated on 21/05/2020
Before the engineer has installed your brand new shiny smart meters, they’ll make a note of the credit left on the old meters. Don’t worry - you won’t lose the credit on the old meters, but it can take up to 5 working days to be added to your smart meter balance.
By the time the meters have been installed, you should be able to log into your online account. You’ll need to create a password first of all, which you can do here.
When you first log into the app it’ll show a £0.00 balance and say ‘Can’t connect to your meter’. Don’t panic - this is completely normal! It can take up to 48 hours for us to pick up communication with your smart meters and link them to your My Boost account. This won’t stop you from topping up though, so if you want to get ahead of the game I’d recommend topping up as soon as you can so there’s credit in the account waiting.
Your supply won’t disconnect during the time it takes us to gain communication with the meters as they’ll be in a non-disconnect mode. As soon as we’ve added the meters to your My Boost account, you’ll receive an email from us advising that your account is ready to go and it’s time to top up.
You’ll need to register a bank card to your My Boost account before you can make your first top-up online. You’ll need to do this on a web browser, but once a bank card has been registered you’ll be able to top up from the app.
It’ll be plain sailing after this point!