Updated on 23/09/2020
Before the engineer has installed your brand new shiny smart meters, they’ll make a note of the credit left on the old meters. Don’t worry - you won’t lose the credit on the old meters, but it can take up to 5 working days to be added to your smart meter balance.
Your supply won’t disconnect during the time it takes us to gain communication with the meters as they’ll be in a non-disconnect mode.
You should then receive a card for each meter to use at any PayPoint to top up.
It’ll be plain sailing after this point!